Salesforce Arch-301合格受験記 & Arch-301参考書

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Salesforce Arch-301 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integration and Data Architecture	- Data Architecture 1. Data synchronization and master data management 2. Data modeling for B2B commerce scenarios - System Integration Patterns 1. Middleware and external system integration strategies 2. API-led connectivity and event-driven integration
Topic 2: B2B Solution Architecture Foundations	- Order Lifecycle Management 1. Order fulfillment and exception handling 2. Order capture and orchestration - B2B Commerce Architecture 1. Commerce cloud data model and storefront architecture 2. Pricing, promotions, and product modeling concepts
Topic 3: Security and Identity	- Access Control 1. Customer identity and authentication patterns 2. Profiles, roles, and permission sets design
Topic 4: Solution Design and Architecture Strategy	- Scalable Solution Design 1. Trade-offs in B2B architecture decisions 2. Designing for scalability and performance

>> Salesforce Arch-301合格受験記 <<

Arch-301参考書 & Arch-301実際試験

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Salesforce Certified B2B Solution Architect 認定 Arch-301 試験問題 (Q81-Q86):

質問 # 81
Universal Containers is in the process of implementing CPQ and Billing whileintegrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?

A. Modifications required to ERP for integration purposes
B. Pricing sync between CPQ and ERP
C. Invoice capabilities in ERP to accommodate billing
D. Product and Pricing structure setup in CPQ

正解：D

解説：
it is important to set up the product and pricing structure in CPQ correctly and align it with the business requirements and expectations. This can affect how products are configured, quoted, priced, and ordered in CPQ and Billing, as well as how they are integrated with ERP for order fulfillment12. Getting feedback on this area early can help avoid rework or errors later.
https://help.salesforce.com/s/articleView?id=blng_overview.htm&language=en_US&type=5 Getting feedback on the Product and Pricing structure setup in CPQ should be the earliest focus. This is foundational to the CPQ process and dictates how pricing sync, discounting, and ultimately invoicing will function. Early validation with business stakeholders ensures that the CPQ solution meets business requirements and can integrate seamlessly with ERP systems. Salesforce's best practices in CPQ implementation stress the importance of early stakeholder engagement, particularly around pricing strategies and product catalog setup.

質問 # 82
UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

A. Omni-Channel with defined presence, routing configurations, and Service Channels
B. Customer Community with ability to create a new support Case
C. CTI adaptor with Omni-Channel integration
D. Experience Cloud, web-to-case, and a CTI integration
E. Customer Community with Live Agent

正解：A、D、E

解説：
* Experience Cloud2. This way, you can create a service-focused community for your customers using Experience Cloud Sites. You can also customize the look and feel of your community and integrate it with other Salesforce products and features.
* Omni-Channel with defined presence, routing configurations, and Service Channels3. This way, you can manage your service agents' availability and workload across different communication channels such as email, phone, and chat. You can also use service channels to define which objects and records are routed to your agents using Omni-Channel.
* Customer Community with Live Agent23. This way, you can enable chat support for your customers in the community using Live Agent. You can also configure chat buttons, invitations, pre-chat forms, and other settings for Live Agent.

質問 # 83
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers

A. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
B. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
C. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
D. It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.

正解：A、B

解説：
Modular packaging (A) promotes flexibility, scalability, and ease of maintenance, allowing for targeted deployments and updates. Limiting to one automation tool per object (B) simplifies design, reduces conflicts, and enhances maintainability, ensuring a more streamlined and efficient development and deployment process across Salesforce Clouds.

質問 # 84
A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third- party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

A. Identify key drivers and high-level data scope behind the needfor a consolidated reporting.
B. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
C. Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
D. Draft a solution to show how consolidated reporting can be done using CRM Analytics.
E. Ensure all data objects across the different clouds have a unique external identifier

正解：A、C、D

解説：
For a multi-cloud setup involving various Salesforce clouds and MuleSoft, understanding the current data architecture and the need behind consolidated reporting is crucial. Reviewing established and planned data flows provides insight into the existing data landscape, identifying systems of record and current data integrations. Identifying the key drivers and high-level data scope for consolidated reporting helps in aligning reporting solutions with business needs. Drafting a high-level solution using CRM Analytics (formerly known as Einstein Analytics) showcases the potential for unified reporting across multiple Salesforce clouds, leveraging its powerful data integration, transformation, and visualization capabilities. This approach aligns with Salesforce's best practices for data management and analytics, providing a foundation for informed decision-making in the steering committee meeting.

質問 # 85
After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has someconcerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs.
There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard atthe end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?
Choose 2 answers

A. Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.
B. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.
C. The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.
D. The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.

正解：B、D

解説：
In addressing the concerns about role hierarchy and licensing for the executive assistant and CEO, the following explanations are provided:
* B. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy. A Sales Cloud license provides the CEO with full access to the necessary data and functionalities to oversee and make informed decisions. Being at the top of the Role Hierarchy ensures access to all relevant data across the organization.
* C. The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported. This approach maintains the organizational structure within Salesforce and uses sharing settings to grant the executive assistant appropriate access levels, ensuring data visibility across the VPs without disrupting the hierarchy.
Salesforce's documentation on licensing options and role hierarchy provides guidance on configuring access and visibility in a way that aligns with organizational structures and roles, ensuring efficient and secure data management.

質問 # 86
......

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Arch-301参考書: https://www.pass4test.jp/Arch-301.html

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