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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Agile Methodology in Business Analysis- Agile principles
  • 1. Iterative development concepts
    • 2. Collaboration in agile teams
      - Backlog and sprint participation
      • 1. Prioritizing backlog items
        • 2. Supporting sprint planning
          Customer and Business Analysis- Stakeholder identification and engagement
          • 1. Identify key stakeholders and their roles
            • 2. Elicit business needs from stakeholders
              - Business process understanding
              • 1. Identify process gaps and inefficiencies
                • 2. Analyze current business processes
                  Solution Assessment and Validation- Solution evaluation
                  • 1. Assess alignment with business needs
                    • 2. Validate solution requirements
                      - Testing and feedback
                      • 1. User acceptance testing support
                        • 2. Feedback incorporation
                          Requirements Gathering and User Stories- User stories and acceptance criteria
                          • 1. Writing effective user stories
                            • 2. Defining acceptance criteria
                              - Requirements elicitation techniques
                              • 1. Document analysis
                                • 2. Workshops and interviews

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                                  Salesforce Certified Business Analyst Exam Certified-Business-Analyst Prüfungsfragen mit Lösungen (Q256-Q261):

                                  256. Frage
                                  The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
                                  Which diagramming notation should the BA use for the process map?

                                  Antwort: A

                                  Begründung:
                                  Explanation
                                  This answer selects Universal Process Notation (UPN) as the diagramming notation that the BA should use for the process map. UPN is a simple and standardized way of creating process maps, using only four symbols:
                                  activity, decision, start/end, and annotation. UPN can help the BA create a process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
                                  References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use


                                  257. Frage
                                  Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
                                  Which option should the business analyst use as the functional requirement specification?

                                  Antwort: A

                                  Begründung:
                                  A functional requirement specification is a statement that describes what a product or service must do or provide to meet user needs or business objectives. It should be clear, concise, testable, and measurable. The option B is an example of a functional requirement specification because it describes what the portal should do (allow for partners to upload monthly sales reports) without specifying how it should do it or why it should do it. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/requirements


                                  258. Frage
                                  Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
                                  Which type of research should the BA use to elicit user stories from UC's customers?

                                  Antwort: A


                                  259. Frage
                                  At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
                                  What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

                                  Antwort: C

                                  Begründung:
                                  The best practice for giving all team members access and visibility to the most recent user stories as the project is in motion is to define a common repository to hold all user stories and track changes over time. A common repository is a centralized location where all user stories are stored and managed. It allows all team members to access, view, edit, comment, prioritize, assign, and update user stories as needed. It also tracks changes over time and provides version control and history of user stories. A common repository can be a tool such as Jira, Trello, Asana, or Salesforce Agile Accelerator. References: https://trailhead.salesforce.com/en
                                  /content/learn/modules/business-analysis-user-stories/manage-user-stories


                                  260. Frage
                                  The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
                                  Which diagramming notation should the BA use for the process map?

                                  Antwort: A


                                  261. Frage
                                  ......

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