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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Optimize and automate - Start where you are - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Think and work holistically
Understand the key concepts of service management	- Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services
Know the purpose and key terms of 15 ITIL practices	- Service Configuration Management - Service Request Management - Supplier Management - Information Security Management - Relationship Management - Service Desk - Continual Improvement - Deployment Management - Service Level Management - IT Asset Management - Change Control - Problem Management - Incident Management - Monitoring and Event Management - Release Management
Understand the purpose and components of the ITIL service value system	- Continual Improvement - Service Value Chain - Governance - Practices - Guiding Principles
Understand the activities of the service value chain	- Design & Transition - Obtain/Build - Plan - Deliver & Support - Improve - Engage
Understand the four dimensions of service management	- Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People

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EXIN ITIL 4 Foundation Sample Questions (Q78-Q83):

NEW QUESTION # 78
What is the customer of a service responsible for?

A. Using the service
B. Provisioning the service
C. Authorizing the budget for the service
D. Defining the requirements for the service

Answer: D

NEW QUESTION # 79
Which BEST describes the purpose of the CSI register?

A. To capture, record and prioritize all improvement opportunities
B. To record details of all live services and their service targets
C. To be a central repository for all IT service management related information
D. To store details of all component CIs and their interfaces

Answer: A

NEW QUESTION # 80
What is the starting point for optimization?

A. Securing stakeholder engagement
B. Determining where the most positive impact would be
C. Standardizing practices and services
D. Understanding the vision and objectives of the organization

Answer: D

NEW QUESTION # 81
Which practice has a purpose that includes ensuring that risks have been properly assessed?

A. Service level management
B. Change control
C. Service configuration management
D. Problem management

Answer: B

NEW QUESTION # 82
Which function is responsible for the management of a data centre?

A. Application management
B. Service desk
C. Technical management
D. Facilities management

Answer: D

NEW QUESTION # 83
......

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