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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure Dynamics 365 Field Service20%- Configure Field Service settings
  • 1. Configure organizational units and resources
    • 2. Set up Field Service parameters
      Topic 2: Manage Inventory and Assets15%- Inventory management
      • 1. Manage products and stock
        • 2. Track customer assets
          Topic 3: Schedule and Dispatch Work20%- Resource scheduling
          • 1. Optimize scheduling and routing
            • 2. Use schedule board
              Topic 4: Work Order Management25%- Manage work orders lifecycle
              • 1. Create and manage work orders
                • 2. Manage incidents and service tasks
                  Topic 5: Field Service Mobile and Customer Experience20%- Mobile app configuration
                  • 1. Enable offline capabilities
                    • 2. Configure Field Service mobile app
                      - Customer engagement
                      • 1. Service feedback management
                        • 2. Customer communication workflows

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                          New Microsoft MB-240 Exam Dumps - MB-240 Exam Vce

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q174-Q179):

                          NEW QUESTION # 174
                          You are implementing Dynamics 365 Field Service for Contoso Manufacturing.
                          You need to set up preventive maintenance schedules for the assets they service.
                          In addition to creating an Agreement Booking, what else must you set up in order to associate the asset to the agreement?

                          Answer: C


                          NEW QUESTION # 175
                          You have the Universal Resource Scheduling (URS) security role.
                          Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
                          You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process.
                          Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
                          Select and Place:

                          Answer:

                          Explanation:

                          Explanation


                          NEW QUESTION # 176
                          Drag and Drop Question
                          A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
                          You need to provide a scheduling matrix to the new team member.
                          Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 177
                          You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
                          The team needs a schedule board view where they only see work orders with a priority of Critical.
                          Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          1 - Create a Work Order View.
                          2 - Filter veiw where Work Order Priority equals Critical.
                          3 - Add view to Schedule Board.


                          NEW QUESTION # 178
                          LitWare has requirements for configuring the Field Service mobile app. and you are responsible for setting up the system to meet those requirements.
                          You need to set up help documents related to the requirements as per the case study.
                          How should you configure the user settings? To answer, move the appropriate configurations to the correct location. You may use each configuration once or not at all. You may need to drag the split bar between panes or scroll to view content.
                          NOTE: Each correct match is worth one point.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 179
                          ......

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