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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and design collaboration communications systems30%- Plan and configure Teams Phone
  • 1. Configure emergency calling policies
  • 2. Configure Teams Phone policies
  • 3. Plan for Teams Phone with PSTN connectivity
  • 4. Plan for Teams Phone deployments
  • 5. Configure call queues and auto attendants
- Plan and configure Teams meetings and conferencing
  • 1. Plan for Teams meetings and live events
  • 2. Configure meeting policies
  • 3. Plan for Microsoft Teams Rooms
  • 4. Configure conferencing bridges
  • 5. Plan for webinars and town halls
- Plan and configure network settings for Microsoft Teams
  • 1. Implement quality of service (QoS)
  • 2. Plan for network bandwidth requirements
  • 3. Plan for network topology and connectivity
  • 4. Configure network ports and protocols
  • 5. Plan and configure network settings for media traffic
Topic 2: Manage collaboration communications systems25%- Manage reporting and analytics
  • 1. Use Teams Admin Center reports
  • 2. Generate call quality reports
  • 3. Monitor user adoption analytics
  • 4. Analyze usage reports
- Monitor and troubleshoot meetings and conferencing
  • 1. Use Teams Admin Center for diagnostics
  • 2. Monitor Teams Rooms health
  • 3. Monitor meeting quality
  • 4. Analyze meeting usage reports
  • 5. Troubleshoot audio/video issues
- Manage compliance and security
  • 1. Configure recording policies
  • 2. Manage security and compliance for Teams Phone
  • 3. Configure information barriers
  • 4. Configure retention policies for calls and meetings
  • 5. Configure compliance recording
- Monitor and troubleshoot Teams Phone
  • 1. Analyze call analytics
  • 2. Troubleshoot call issues
  • 3. Use Call Quality Dashboard (CQD)
  • 4. Monitor call quality
  • 5. Monitor SBC health
Topic 3: Configure and manage Teams meetings and conferencing20%- Configure and manage meeting experiences
  • 1. Configure audio conferencing
  • 2. Configure meeting templates
  • 3. Configure meeting settings
  • 4. Manage meeting policies
  • 5. Configure live captions and transcription
- Configure and manage webinars and live events
  • 1. Manage attendee engagement features
  • 2. Configure webinar settings
  • 3. Manage live event policies
  • 4. Configure event group roles
- Configure and manage Teams Rooms and devices
  • 1. Manage Teams certified devices
  • 2. Plan for Microsoft Teams Rooms
  • 3. Configure Teams Rooms accounts
  • 4. Manage Teams Rooms devices
  • 5. Configure Teams panels
Topic 4: Configure and manage Teams Phone25%- Configure emergency calling
  • 1. Configure emergency calling policies
  • 2. Manage emergency calling licenses
  • 3. Configure emergency locations
  • 4. Configure dynamic emergency calling
- Configure and manage PSTN connectivity
  • 1. Configure Operator Connect
  • 2. Manage SBC (Session Border Controllers)
  • 3. Configure Direct Routing
  • 4. Configure Teams Calling Plans
  • 5. Configure voice routing policies
- Configure Teams Phone
  • 1. Configure call park policies
  • 2. Configure calling policies
  • 3. Configure caller ID policies
  • 4. Configure location-based routing
  • 5. Configure call hold music

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q315-Q320):

NEW QUESTION # 315
Hotspot Question
You have a Microsoft 365 subscription that contains a Microsoft Teams deployment and 1,000 users. Each user is assigned a Microsoft 365 E3 license and a Microsoft 365 Copilot license.
You need to ensure that after a Teams meeting, attendees can ask Copilot for a list of action items.
Which two settings should you modify in the Global (Org-wide default) settings? To answer, select the appropriate settings in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Transcription: On
To ensure attendees can ask Copilot for a list of action items after a Teams meeting, the key setting is to enable a meeting transcript and to ensure Copilot is allowed to access the transcript after the meeting. Recording the meeting isn't strictly necessary for Copilot to find action items, but a transcript is crucial. This can be done by ensuring "Meeting transcription" is turned on in the Meeting Policy settings within the Microsoft Teams Admin Center, or by starting transcription manually during the meeting.
Box 2: Meeting recording: On
Meeting recording is the most reliable way to ensure attendees can ask Copilot for a list of action items after a Microsoft Teams meeting, as Copilot needs the meeting's transcript to generate this information. Although Copilot can function with only transcription enabled, recording it also captures the full spoken dialogue and screen sharing activity, providing Copilot with the most comprehensive data to extract action items and other insights for post-meeting questions.
Reference:
https://support.microsoft.com/en-gb/office/use-copilot-in-microsoft-teams-meetings-0bf9dd3c-96f7-44e2-8bb8-790bedf066b1


NEW QUESTION # 316
You have a Microsoft Teams Phone deployment.
You need to create two call queues named CQ1 and CQ2. The solution must meet the following requirements:
What should you configure for each requirement? To answer, drag the appropriate routing methods to the correct requirements. Each routing method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue


NEW QUESTION # 317
You have a Microsoft Teams Phone deployment.
Users currently provide a five-digit PIN number to dial in to a meeting.
You need to change the PIN length to require users to enter a seven-digit PIN number.
What should you configure from the Microsoft Teams admin center?

Answer: C

Explanation:
Topic 1, Contoso
Overview
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, dick the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment and problem statements- If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
General Overview
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect Domain controllers run Windows Server 2019.
Physical Locations
Contoso has offices in Toronto, New York, and London. Contoso has a manufacturing facility in Vancouver.
Contoso has a global sales team that works remotely without a physical corporate office.
Active Directory Environment
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect. Domain controllers Windows Server 2019.
Microsoft Office 365
Contoso has a Microsoft 365 subscription. All users are assigned Microsoft 365 F3 licenses. Contoso uses Microsoft Exchange Online for email.
Network Infrastructure
All the offices connect to each other by using a private WAN. The Toronto office has a 1 -Gbps internet circuit and the London office has a 100-Mbps internet circuit. Internet access for all the offices is provided through the Toronto and London offices.
The remote sales team users connect to the network by using VPN connections. The remote users use various connection types, including wireless and mobile.
Skype for Business Server traffic for the remote users is routed through the VPN connections.
Telephony
Contoso uses a centralized Skype for Business Server 2015 deployment configured for disaster recovery between the Toronto and London datacenters.
Each frontend pool connects to the PSTN through a pair of managed Session Border Controllers (SBCs) that provide Enterprise Voice and dial-in conferencing.
Contoso has a Skype for Business Server Survivable Branch Appliance (SBA) and a local SBC that connect to a Primary Rate Interface (PRO in the Vancouver manufacturing facility.
Contoso has hybrid connectivity deployed between Skype for Business Server and Office 365.
All SBCs are Microsoft Teams-certified.
The returns department has an auto attendant that uses an ID of retums3a@contoso.com.
Planned Changes
Contoso plans to migrate all existing services from Skype for Business Server to Teams.
Direct Routing will be deployed for the existing SBCs.
Existing meeting rooms have Skype for Business Server video endpoints that are Skype for Business Server-certified. The endpoints are not Teams-certified.
You plan to use the video endpoints in Teams until the equipment is replaced with Microsoft Teams Rooms.
A limited pilot of the Teams migration and the Direct Routing deployment will occur in the Vancouver facility before deployment to the entire company.
Technical Requirements
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
- Media flow/ for the remote sales team users must be optimized.
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
* Media flow/ for the remote sales team users must be optimized.
* All sales team users require inbound toll free audio conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
* When users in the returns department dial out, the outbound calls must display Contoso and the department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in Teams meetings. All sales team users require inbound toll free audio conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
* When users in the returns department dial out, the outbound calls must display Contoso and the department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in Teams meetings.


NEW QUESTION # 318
The network meeting settings for Microsoft Teams are configured as shown in the following exhibit.

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 319
Your company plans hosts a Microsoft Teams live event for a specific group of people.
As part of the initial setup, you need to assign roles to event group members. The members must perform the following tasks:
Invite attendees
Moderate Q&A
Start and stop the live event
What is the least privileged role that can perform each task? To answer drag the appropriate roles to the correct tasks. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://www.uvm.edu/it/kb/article/teams-live-events/


NEW QUESTION # 320
......

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