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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Slack Administration and Governance | - User lifecycle management - Workspace configuration and settings - Security and compliance controls | |
| Topic 2: Change Management and Adoption | - Communication and rollout planning - Training and enablement planning - User adoption strategies | |
| Topic 3: Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams |
| Topic 4: Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model |
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問題 #18
You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?
答案：B
解題說明：
The correct answer is C. The pre-migration report specifically flags the issue under Duplicated and Illegal Usernames, so the immediate defect to resolve is the duplicated username. Because the same username exists in both migrating workspaces but the email addresses are different, Slack cannot treat the records as the same clean identity without addressing the username conflict. Changing one of the usernames removes the duplicate username condition before the migration proceeds. Option A is too destructive and could remove a legitimate user account. Option B is irrelevant because converting the user to a multi-channel guest does not resolve duplicate or illegal username status. Option D may be relevant to identity hygiene in other migration scenarios, especially when preventing duplicate users through SSO alignment, but the question's report category is specifically username duplication. The consultant should distinguish between user identity matching and username validity. Here, the recommended remediation is to make the usernames unique so the migration report no longer flags the user under duplicated or illegal usernames.
問題 #19
You are a consultant working with an Enterprise Grid plan client. Your client's Slack Org Admin wants to derive insights for governing Slack as their business grows and matures.
What is the primary tool for Org Admins to monitor and ensure that Slack is driving value?
答案：A
解題說明：
The correct answer is C . Org Admins on Enterprise Grid need a centralized view of adoption, activity, and usage trends across the organization. The org-level analytics dashboard is the primary administrative tool for monitoring whether Slack is driving value as the business grows. It helps admins understand membership, channel activity, message activity, and broader usage patterns that inform governance, enablement, and adoption decisions. Option A, Slack's analytics Web APIs, can be useful for advanced reporting or custom analysis, but it is not the primary admin-facing tool for routine governance monitoring. Option B is incorrect because SCIM is related to identity provisioning and user lifecycle management, not Slack value measurement. Option D is too narrow; member-level analytics do not provide the org-wide governance view needed by an Org Admin. This question is testing the distinction between operational administration and analytics-led governance. For Enterprise Grid maturity, admins should use org-level analytics to identify adoption gaps, inactive areas, overgrown workspaces, and opportunities for targeted enablement.
問題 #20
A company is integrating Slack for its global team. The IT department wants to ensure that certain sensitive channels are private and accessible only to specific regions due to compliance reasons.
What is the best approach to align and agree on these settings?
答案：D
解題說明：
This approach ensures controlled access to sensitive channels while aligning with compliance requirements. Regional managers, being aware of their teams' needs and compliance constraints, can effectively manage access requests, ensuring both security and efficiency.
問題 #21
RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?
答案：B
解題說明：
The correct answer is A . To evaluate Slack adoption by department and identify managers who can help nominate or develop internal champions, the client needs reliable organizational metadata in Slack. The cleanest way to achieve this is to map SCIM attributes such as dept and mgr to Slack profile fields for Department and Manager . This keeps the fields governed by the identity source rather than relying on users to manually type their own department or manager information. Option B is weak because manual updates create inconsistent, incomplete, and untrusted profile data. Option C uses overly specific or incorrect attribute naming for the tested scenario; the expected mapping is the standard department and manager-style SCIM attribute mapping into Slack profile fields. Option D is incomplete because simply creating custom fields does not define the actual SCIM attribute mapping. For adoption analysis, Slack profile data must be structured and dependable, otherwise department-level analytics and champion identification become unreliable.
問題 #22
For a live Slack training focused on new users, what experiential learning approach should be implemented to maximize their understanding and comfort with the platform?
答案：C
解題說明：
A hands-on workshop where new users can actively engage with Slack by creating and interacting in channels, with real-time guidance and feedback from trainers, is highly effective for experiential learning. This approach allows new users to learn by doing, thereby enhancing their comfort and proficiency with the platform.
問題 #23
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