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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst |
| Real Exam Qty: | 60-65 |
| Available Languages: | English |
| Exam Format: | Multi-select, Multiple-choice, Scenario-based |
| Passing Score: | 72% |
| Certificate Validity Period: | Valid indefinitely with required maintenance modules |
| Exam Duration: | 105 minutes |
| Exam Price: | US$200 + applicable taxes |
| Recommended Training: | Salesforce Business Analyst Trailmix |
| Exam Registration: | Pearson VUE Scheduling Salesforce Certification Registration |
| Sample Questions: | Salesforce Certified-Business-Analyst Sample Questions |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years business analysis experience and Salesforce familiarity |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298939&language=en_US |
>> Certified-Business-Analyst認證資料 <<
擁有 Salesforce 認證可以證明考生能夠勝任這個職位。往往能力強的考生嘆息道:“如果可以擁有本證書,這個職位鐵定是我的。”那為什麼不儘早讓考試順利過關了。越早擁有 Salesforce 認證,可以比別人多一份選擇理想工作的。但是如何能順利過關完成Salesforce 認證成了技術人員最頭疼的問題。如果你需要幫助,Fast2test 能幫助每個IT人士,因為它的 Certified-Business-Analyst 測試題庫和 Certified-Business-Analyst 學習指南可以幫助你通過真正的考試。
Salesforce 認證商業分析師考試是商業分析領域中專業人士的熱門選擇。該認證旨在驗證使用 Salesforce 平台推動業務成功的個人的技能和知識。該考試涵蓋了廣泛的主題,包括數據建模和管理、流程自動化和用戶界面設計。
問題 #167
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?
答案:B
解題說明:
The performance analyzer is a tool that helps business analysts and admins identify and troubleshoot performance issues on record pages. It shows the load time of each component on a record page and provides recommendations to improve performance. The first step to resolve the issue is to use the performance analyzer to view the assessment and identify the slowest components.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/op
* https://help.salesforce.com/s/articleView?id=sf.performance_analyzer.htm&type=5
問題 #168
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?
答案:A
問題 #169
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
答案:B
解題說明:
Explanation
This answer selects Universal Process Notation (UPN) as the tool that the BA should use for their evaluation of a business process at UC. UPN is a simple and standardized way of creating process maps, using only four symbols: activity, decision, start/end, and annotation. UPN can help the BA evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind, by showing the steps, actions, decisions, roles, and dependencies of the process, and adding notes or comments to explain or clarify certain aspects.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
問題 #170
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
答案:C
解題說明:
The goal of user acceptance testing (UAT) is to ensure what was originally requested is being delivered by the development team. UAT is the final phase of testing before a solution is released to production. UAT involves users or stakeholders who validate that the solution meets their needs and expectations, based on the user stories and acceptance criteria. UAT helps to verify that the solution is fit for purpose and ready for launch.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance-testing
問題 #171
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?
答案:B
解題說明:
This answer selects Universal Process Notation (UPN) as the diagramming notation that the BA should use for the process map. UPN is a simple and standardized way of creating process maps, using only four symbols: activity, decision, start/end, and annotation. UPN can help the BA create a process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce- business-analyst-quick-look/use-process-mapping-to-understand-your-business
問題 #172
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