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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Policies and Settings22%- Identity and access management
- Slack Connect and app approval settings
- Analytics and dashboard usage
- Security and compliance configurations
Topic 2: Delivery and Migration17%- Define roles and responsibilities
- Understand implementation best practices
- Plan and execute migration from other platforms
Topic 3: Learning and Enablement18%- Design training programs for users and admins
- Plan and execute rollout strategies
- Create learning materials and resources
- Support adoption and troubleshoot issues
Topic 4: Discovery10%- Assess organizational readiness
- Gather and analyze client requirements
- Communicate Slack value proposition
Topic 5: Channel Strategy10%- Apply use cases and best practices
- Design channels for collaboration and workflows
- Channel naming conventions and structure
Topic 6: Governance Structure8%- Establish governance policies
- Define admin and owner roles
- Manage workflows and processes

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Salesforce Certified Slack Consultant Sample Questions (Q23-Q28):

NEW QUESTION # 23
A software development company is looking to use Slack to enhance its team's productivity and streamline project management. Which Slack use case should be recommended for this purpose?

Answer: C

Explanation:
Dedicated channels for each phase of software development allow for focused and organized communication, aiding in efficient project management and team collaboration.


NEW QUESTION # 24
An organization is concerned about securing their Slack workspace in the event of employee turnover. Which identity management practice should they prioritize?

Answer: A

Explanation:
Integrating Slack with the organization's active directory enables automated account management, ensuring that employee access is promptly updated in the event of turnover, maintaining security and up-to-date access control.


NEW QUESTION # 25
A newly formed remote team is adopting Slack for their project management. How should they structure their channel strategy to maximize efficiency and clarity in communication?

Answer: C

Explanation:
Organizing channels around key project areas allows for focused and efficient communication.
Encouraging summarizing updates in these channels ensures that important information is easily accessible and discussions are relevant.


NEW QUESTION # 26
A client wants to use Slack Connect to collaborate with external partners while ensuring that confidential information remains secure. What Slack Connect configuration setting should they prioritize?

Answer: D

Explanation:
This setting allows collaboration with external partners via Slack Connect while maintaining security through admin oversight. It ensures that external collaboration is controlled and monitored.


NEW QUESTION # 27
A user reports that they are not receiving notifications for messages in Slack, even though they are mentioned. What is the first step they should take to troubleshoot this issue?

Answer: D

Explanation:
The first and most straightforward step in troubleshooting notification issues is to check the Slack notification settings. Users need to ensure that their settings are correctly configured to receive notifications, especially for mentions. This is a common issue and can often be resolved by adjusting the settings.


NEW QUESTION # 28
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