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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Topic 2: Configuration and Setup	15%	- Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management - User interface configuration 1. Declarative customization options 2. Navigation and global settings - Security and access 1. Profiles, permission sets, roles and sharing rules 2. Password policies and login access
Topic 3: Service and Support Applications	10%	- Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements - Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage
Topic 4: Productivity and Collaboration	10%	- Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities - Activity management 1. Tasks, events, calendars
Topic 5: Sales and Marketing Applications	10%	- Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities - Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books
Topic 6: Object Manager and Lightning App Builder	15%	- Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes - Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components
Topic 7: Data and Analytics Management	17%	- Reports and dashboards 1. Report types, creation, customization 2. Dashboard components and sharing - Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools
Topic 8: Automation	15%	- Process Automation 1. Email alerts, field updates, tasks 2. Flow Builder, approval processes

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Salesforce Certified Administrator Sample Questions (Q110-Q115):

NEW QUESTION # 110
The size limit for documents uploaded is:

A. 10 MB
B. 5 MB
C. 50 MB
D. 2 MB

Answer: B

Explanation:
Section: Volume H

NEW QUESTION # 111
When you transfer an Account which of the following objects are automatically transferred?

A. Contacts (on business accounts only), attachments, notes, open activities
B. Attachments, notes, open activities, open opportunities owned by the current account owner
C. Contacts (on business accounts only), attachments, open opportunities owned by the current account owner
D. Contacts (on business accounts only), attachments, notes, open activities, open opportunities owned by the current account owner

Answer: D

Explanation:
Section: Volume I

NEW QUESTION # 112
What are the Org Wide Default permission options?

A. Public, Read, Write (Transfer on Leads/Cases)
B. Controlled by Parent (on Master-Detail Relationships).
C. Public Read Only
D. Public Read, Write
E. Private

Answer: A,B,C,D,E

Explanation:
Section: Volume G

NEW QUESTION # 113
Where does an administrator control field-level security for users?

A. Sharing rule
B. Profile
C. Role
D. User

Answer: B

NEW QUESTION # 114
Here are the salesforce.com definitions of a Lead, Account, Contact, & Opportunity. Which one is the definition for an opportunity?

A. Any person, organization or company that may be interested in your products and services, not yet customers. The Icon is a green Star Man.
B. Any individual or influencer associated with an account that you want to track in Salesforce. The Icon is a business card.
C. Any potential revenue-generating event ("sales deal" ) that you want to track in Salesforce. The Icon is a Coin.
D. An organization, individual or company involved with your business such as customers, competitors and partners that you wish to track in Salesforce. The Icon is a file folder.

Answer: C

NEW QUESTION # 115
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