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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 2: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 3: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 4: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 5: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 6: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 7: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 8: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 9: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
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NEW QUESTION # 63
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
Answer: A
NEW QUESTION # 64
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
Answer: A
NEW QUESTION # 65
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
Answer: A
NEW QUESTION # 66
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
Answer: A,B,D
NEW QUESTION # 67
How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
Answer: C
NEW QUESTION # 68
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