さらに、CertShiken AP-212ダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=1KB2Iy_DYcI-4U4WRvrRB7Riho0P6EBGD
CertShikenクライアントにAP-212学習資料の3つのバージョンを提供し、PDFバージョン、PCバージョン、APPオンラインバージョンが含まれます。 異なるバージョンは、Salesforce独自の利点とメソッドの使用を後押しします。 AP-212試験トレントの内容は同じですが、クライアントごとに異なるバージョンが適しています。 たとえば、PCバージョンのAP-212学習教材は、Windowsシステムを搭載したコンピューターをサポートします。その利点には、実際の操作試験環境をシミュレートし、試験をシミュレートでき、期間限定試験に参加できることです。 そして、バージョンが何であれ、ユーザーは自分の喜びでAP-212のLoyalty Management Accredited Professionalガイド急流を学ぶことができます。 タイトルと回答は同じであり、コンピューターまたは携帯電話またはラップトップで製品を使用できます。
| Section | Weight | Objectives |
|---|---|---|
| Loyalty Program and Process Configuration | 52% | - Set up currencies, points, and transaction processing - Configure foundational program settings - Configure permissions and security model - Configure partner management and collaboration - Set up tier models, qualification, and progression - Define incentives, experiential rewards, and vouchers - Manage member enrollment, profiles, and preferences |
| Strategies and Design | 16% | - Design promotion lifecycle and engagement strategies - Assess business requirements and define loyalty solution - Define points, benefits, and redemption processes - Apply implementation best practices - Design loyalty program architecture and data model |
| On-Going Loyalty Management | 10% | - Monitor program performance and optimize - Configure analytics, dashboards, and reporting - Manage program updates and enhancements |
| Integration | 22% | - Integrate with Salesforce CDP - Integrate with Commerce Cloud - Connect to external systems using APIs - Integrate with Marketing Cloud - Integrate with Service Cloud |
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質問 # 95
A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?
正解：B
解説：
To meet the company's business requirements of making points available for Loyalty Program Members after a return period of 14 days, the best solution is to Enable Deferred Points (C). Deferred points are a feature in Salesforce Loyalty Management that allows points to be earned but not immediately available for redemption, typically used to account for return periods or other conditional delays. By enabling deferred points, the company can ensure that points are only made available after the specified return period has passed, aligning with their business strategy and reducing the risk of point redemption for returned products.
質問 # 96
Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?
正解：A
解説：
In Salesforce, objects that count toward data storage capacity include Person Account, Orders, Loyalty Program Members, Transaction Journals (A). These objects are essential components of a Loyalty Program and each record created within these objects occupies space in Salesforce's data storage. Person Accounts and Orders are standard Salesforce objects, while Loyalty Program Members and Transaction Journals are custom objects introduced by the Loyalty Management application, all contributing to the overall data storage usage.
質問 # 97
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
正解：B
解説：
The new expiry date for the member after being upgraded to the Gold tier would be March 31, 2024. In Salesforce Loyalty Management, when a member is upgraded to a new tier, the expiry date is set based on the tier's fixed model and period. Since the member was upgraded on March 16, 2023, and the period is one year, the new expiry date aligns with the end of the month following the one-year anniversary of the upgrade, which is March 31, 2024.
質問 # 98
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
正解：C
解説：
To present Loyalty Program data to the Marketing Manager, an Administrator needs to enable CRM Analytics and create a Loyalty app within it. CRM Analytics (formerly Einstein Analytics) allows for the creation of custom analytics apps that can visualize and analyze data from various sources, including Salesforce Loyalty Management. By creating a Loyalty app within CRM Analytics, the Administrator can design dashboards and reports specifically tailored to the needs of the Marketing Manager, providing insights into the reward program's progress and effectiveness.
質問 # 99
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
正解：C
解説：
Integrating Marketing Cloud Personalization with Loyalty Management serves the crucial business use case of offering real-time promotions to customers. This integration allows for the dynamic presentation of personalized offers and promotions to loyalty members based on their current interactions, preferences, and loyalty status. By leveraging real-time data and personalized content, businesses can enhance customer engagement, encourage repeat purchases, and foster a deeper connection with their brand, ultimately driving loyalty program success and customer satisfaction.
質問 # 100
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