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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fundamentals	9%	- Slack paid plan features - Workspace and organization settings and dashboards - User roles and responsibilities
Topic 2: Workspace Administration	9%	- Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process
Topic 3: Security	15%	- Security governance and compliance - Data protection and retention policies - Audit and monitoring
Topic 4: User Lifecycle Management	14%	- User provisioning methods - Authentication and access control - Guest account management
Topic 5: Enabling Slack Success	15%	- Optimization and training - Analytics and usage measurement - Adoption strategy and best practices
Topic 6: Channel and User Group Administration	28%	- User group creation and administration - Archiving and deletion policies - Channel types and management
Topic 7: App Administration	10%	- App installation and configuration - Integration management - Workflow Builder usage

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Salesforce Certified Slack Administrator Sample Questions (Q201-Q206):

NEW QUESTION # 201
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
B. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
C. Encourage executives to model this behavior and communicate in public channels themselves.
D. Work closely with the executive team, and have them mandate public channel usage.

Answer: C

Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)

NEW QUESTION # 202
You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?

A. Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.
B. Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.
C. Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).
D. Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.

Answer: C

Explanation:
By default, Slack automatically routes requests (for apps, Slack Connect, invitations) to Workspace Admins via Slackbot:
"Approval requests are automatically sent to Workspace Admins and Owners via direct message from Slackbot for easy tracking and approval." No additional setup (A, C, D) is necessary unless a custom process is required.
(Reference: Slack Administration Study Guide - Managing Approval Requests)
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NEW QUESTION # 203
In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

A. Your environmental services company plans to launch Slack to all employees in a single day and sunset its former communication platform.
B. Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.
C. You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.
D. You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.
E. Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.

Answer: A,E

Explanation:
Slack's official documentation states:
"SCIM provisioning is ideal for automatically managing large user populations, assigning them to workspaces, and ensuring immediate onboarding or deactivation through integration with your Identity Provider (IdP)." It is perfect for multiple workspaces (A) and large, one-time onboarding events like a company-wide Slack launch (E).
Options B and C relate to Slack Connect and app behavior, not SCIM. Option D refers to "Just-in-Time" provisioning, not SCIM.
(Reference: Slack Administration Study Guide - SCIM Provisioning)
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NEW QUESTION # 204
You're an Org Admin in your Slack Enterprise Grid org.
Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.
What should you do?
(Select the best answer.)

A. Use Slack's default Slack Connect channel approval permissions which state only Org Admins and Org Owners can approve new channel requests.
B. Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner-only workspace.
C. Advise all Workspace Admins and Workspace Owners to forward all Slack Connect channel requests to Org Admins and Org Owners.
D. Change the permissions in the admin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace Owner.

Answer: A

Explanation:
Slack's default permissions for Slack Connect channel approvals state:
"Only Org Admins and Org Owners can approve Slack Connect channels by default in an Enterprise Grid organization." No manual forwarding or private channel workflows are needed if using defaults (B, D). Changing permissions to let Workspace Admins/Owners approve (A) would contradict the requirement.
(Reference: Slack Administration Study Guide - Slack Connect and Admin Permissions)
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NEW QUESTION # 205
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?

A. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
B. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
C. Do not allow end users to request new workspaces; instead, encourage them to create more channels.
D. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.

Answer: B

Explanation:
Slack recommends for Enterprise Grid governance:
"Workspace creation requests should be routed to a private admin team for evaluation, ensuring that new workspaces align with business needs, security policies, and organizational strategy." Public channels (A) expose sensitive administrative discussions. C and D bypass proper governance and risk fragmented Slack management.
(Reference: Slack Administration Study Guide - Workspace Creation and Governance)

NEW QUESTION # 206
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