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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- SAP CX Portfolio 1. SAP Sales Cloud and Service Cloud positioning 2. SAP Commerce Cloud capabilities 3. SAP Emarsys and customer engagement 4. Customer data and experience management - Business Process Integration 1. Lead-to-cash processes 2. Integration with SAP Business Suite 3. Omnichannel customer engagement
Topic 2: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. B2B and B2C commerce use cases 2. Retail customer experience scenarios 3. Customer loyalty and retention strategies
Topic 3: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Explain customer-centric business transformation 3. Position SAP Customer Experience portfolio value

Section

Weight

Objectives

Topic 1: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- SAP CX Portfolio

1. SAP Sales Cloud and Service Cloud positioning
2. SAP Commerce Cloud capabilities
3. SAP Emarsys and customer engagement
4. Customer data and experience management

- Business Process Integration

1. Lead-to-cash processes
2. Integration with SAP Business Suite
3. Omnichannel customer engagement

Topic 2: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. B2B and B2C commerce use cases
2. Retail customer experience scenarios
3. Customer loyalty and retention strategies

Topic 3: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Explain customer-centric business transformation
3. Position SAP Customer Experience portfolio value

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which SAP CX solution would you position to process customer issues?

A. SAP Customer Data Cloud
B. SAP Emarsys
C. SAP Sales Cloud Version 2
D. SAP Service Cloud Version 2

Answer: D

NEW QUESTION # 30
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Absence of agile technology development
B. Cross-functional alignment
C. Organization design
D. Talent development
E. Data privacy and management

Answer: B,C,D

NEW QUESTION # 31
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. Enterprise Consent and Preference Management

Answer: A

NEW QUESTION # 32
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Rapid, continuous innovation by running the latest software version
B. Complex and costly upgrades from custom extensions
C. Efficient operations of IT security and efficiency
D. Better process execution through improved data quality
E. Data quality and consistency challenges

Answer: A,C,D

NEW QUESTION # 33
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Checkout and payment modules
B. Management of opportunities
C. Delivery of an e-commerce platform
D. Customer credit scoring
E. Support end-to-end e-commerce processes

Answer: A,C,E

NEW QUESTION # 34
......

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