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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can record all master data (customer, products, organization) in a central database.
C. You can migrate data using the Data Workbench.
D. You can manage customer segments.

Answer: A

NEW QUESTION # 19
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By generating engaging content for banners, social media posts, and blog posts
B. By integrating with non-SAP systems
C. By supporting edge computing scenarios
D. By providing visual search options to transform the shopping experience for customers
E. By automatically generating and managing product attributes from existing descriptions

Answer: A,D,E

NEW QUESTION # 20
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Generate product recommendations
B. Deliver personalized content
C. Create quotation versions
D. Route sales orders

Answer: A,B

NEW QUESTION # 21
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Delivery of an e-commerce platform
B. Checkout and payment modules
C. Support end-to-end e-commerce processes
D. Management of opportunities
E. Customer credit scoring

Answer: A,B,C

NEW QUESTION # 22
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Case Management
B. Agent Desktop
C. Guided Selling
D. Forecasting and Pipeline Management
E. Intelligent Lead Score

Answer: C,D,E

NEW QUESTION # 23
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