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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Quality and Reliability Management- Total Quality Management (TQM)
  • 1. Quality assurance vs total quality
    - Failure prevention and recovery
    • 1. Failure Mode and Effects Analysis (FMEA)
      • 2. Maintenance strategies and reliability improvement
        • 3. Failure measurement and impact
          Operations Processes and Systems- Four Vs of operations
          • 1. Volume
            • 2. Visibility
              • 3. Variation in demand
                • 4. Variety
                  - Process design and analysis
                  • 1. Types of operations: manufacturing and services
                    • 2. Input–transformation–output model
                      Operations Strategy and Performance- Operations strategy development
                      • 1. Stages of operations strategy evolution
                        • 2. Top-down vs bottom-up strategy perspectives
                          - Order winners and order qualifiers
                          • 1. Competitive positioning through operations capability
                            Performance Improvement in Operations- Continuous improvement approaches
                            • 1. Process improvement methodologies
                              • 2. Business process re-engineering
                                - Performance measurement and benchmarking
                                • 1. Benchmarking techniques
                                  • 2. Setting performance targets
                                    Operations Management Concepts- Performance objectives of operations
                                    • 1. Quality
                                      • 2. Dependability
                                        • 3. Cost
                                          • 4. Speed
                                            • 5. Flexibility
                                              - Definition and scope of operations management
                                              • 1. Operations as transformation process (input–transformation–output)
                                                • 2. Role of operations in supply chain efficiency and effectiveness

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                                                  CIPS Operations Management 認定 L5M9 試験問題 (Q36-Q41):

                                                  質問 # 36
                                                  What is the purpose of a quality circle?

                                                  正解：B

                                                  解説：
                                                  A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111


                                                  質問 # 37
                                                  Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

                                                  正解：A

                                                  解説：
                                                  This is flexibility. P.40 details the stages of product lifecycle and the dominant performance objective. It states: introduction stage = flexibility, growth stage = speed, maturity = quality and costs, decline stage= cost. Now whether or not you agree with this completely, this is what the study guide says and is worth remembering. (I personally think cost is very important at the introductory stage, because if you don't recoup your costs and break even, you won't ever get to the maturity stage- but CIPS says flexibility is most important at this stage, so that's the correct answer for the exam).


                                                  質問 # 38
                                                  Where a company produces many different but similar products, what is this dimension known as?

                                                  正解：D

                                                  解説：
                                                  This is high variety. Variation is about fluctuations in demand. See p.49


                                                  質問 # 39
                                                  Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO

                                                  正解：B、D

                                                  解説：
                                                  The primary considerations are: 1. the availability of labour (this is because you don't want to build a manufacturing facility in a place that's hard for workers to get to) and 5 the utilities services available (you don't want to build a manufacturing facility if you're going to have trouble linking the site up to water and electricity). The other options listed would come under 'secondary considerations'. There's a table of these on p.16


                                                  質問 # 40
                                                  The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

                                                  正解：C

                                                  解説：
                                                  This is Quality Function Deployment. It's a framework for ensuring that products are designed in line with what customers want/ need. P.112


                                                  質問 # 41
                                                  ......

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