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| Section | Objectives |
|---|---|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
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NEW QUESTION # 68
An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?
Answer: D
Explanation:
Problem management aims to reduce the impact of recurring incidents by moving from temporary workarounds to more stable and efficient long-term solutions. If a workaround involves manual steps and still causes unacceptable disruption, automating it helps reduce effort, speed up resolution, and minimize human error, thereby significantly reducing business impact while a permanent fix is being developed.
NEW QUESTION # 69
A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?
Answer: C
Explanation:
Adopting site reliability engineering (SRE) to improve resilience and performance is a clear example of high-velocity IT. It reflects the use of modern operating models and engineering practices to increase speed, stability, and reliability of IT services while enabling rapid change, which is central to high-velocity IT.
NEW QUESTION # 70
An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?
Answer: B
Explanation:
The best improvement activity is to assess the organization's strategic objectives and customer requirements, then decide on the number and types of service design approaches and models.
This ensures alignment with business goals and customer needs, rather than imposing a one- size-fits-all model or simply increasing resources.
NEW QUESTION # 71
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?
Answer: D
Explanation:
Evaluating how effectively users interact with information on a screen supports improvements in usability and user experience design. This directly contributes to faster development by enabling teams to refine interfaces, reduce user friction, and deliver features more efficiently based on feedback, which aligns with the high-velocity IT objective of accelerating development and delivery.
NEW QUESTION # 72
An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?
Answer: A
Explanation:
Software robots used to automate processing of claim forms, documents, and images are an example of digital technology. They represent enabling technologies such as automation and intelligent processing tools that support service delivery and improve efficiency within digital services, rather than being a product or a management approach.
NEW QUESTION # 73
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