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| Section | Objectives |
|---|---|
| Modelling and Analysis Techniques | - Business and data modelling basics - Process modelling and diagrams |
| Strategy Analysis | - Understanding business context - Identifying business needs and drivers |
| Stakeholder Analysis and Management | - Stakeholder identification and classification - Engagement and communication planning |
| Investigation Techniques | - Data gathering methods (interviews, workshops, observation) - Document and data analysis |
| Competencies of a Business Analyst | - Analytical and communication skills - Professional behaviours and ethics |
| Delivering the Business Solution | - Benefits realisation overview - Solution evaluation and acceptance |
| What is Business Analysis | - Role and purpose of business analysis - Business change lifecycle overview |
| Requirements Engineering | - Requirements validation and management - Requirements elicitation and documentation |
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NEW QUESTION # 39
A stakeholder has been classified as 'some' on both the power/influence and interest axes of a power/interest grid.
Which of the following would be an appropriate way of managing this stakeholder?
Answer: B
NEW QUESTION # 40
The quantitative measures of performance that are used to track achievement of critical success factors are known as what?
Answer: B
Explanation:
Critical Success Factors (CSFs) are the few areas in which an organisation must achieve consistently high performance to meet its mission and strategic goals. To monitor whether a CSF is being achieved, a BA defines quantitative measures of performance, which are known as Key Performance Indicators (KPIs). KPIs are the specific, measurable metrics used to track and assess the success of an activity or the progress towards an objective. For example, if a CSF is "Excellent Customer Service," a corresponding KPI might be "Average Call Waiting Time (less than 60 seconds)"-a clear, quantitative measure. While the Balanced Business Scorecard (D) is a framework that uses CSFs and KPIs, the specific quantitative measures themselves are the KPIs. Objectives (B) are the desired outcomes, not the measure of the outcome.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Strategic Context, CSFs and KPIs) Here are the next five questions:
NEW QUESTION # 41
When running workshops it is useful to have someone with a role that includes specific responsibility for keeping attendees focused on achieving the objective of the workshop.
Which of the following terms describes this role?
Answer: C
NEW QUESTION # 42
As part of an investigation a Business Analyst has devised a form for users of an existing system to use to keep track of the tasks they undertake during their working day.
Which of the following describes this investigation technique?
Answer: C
NEW QUESTION # 43
The V model is an example of which of the following?
Answer: D
NEW QUESTION # 44
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