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| Section | Objectives |
|---|---|
| Customer and Business Analysis | - Stakeholder identification and engagement
|
| Agile Methodology in Business Analysis | - Backlog and sprint participation
|
| Solution Assessment and Validation | - Testing and feedback
|
| Requirements Gathering and User Stories | - User stories and acceptance criteria
|
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NEW QUESTION # 274
Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
Answer: C
Explanation:
A challenge is an element of the storytelling process for UX that describes a hurdle that makes it difficult for your heroes to succeed on their journeys. A monster is an element of the storytelling process for UX that describes a person or thing that causes problems for your heroes. A victory is an element of the storytelling process for UX that describes a successful outcome for your heroes. A helper is an element of the storytelling process for UX that describes a person or thing that assists your heroes along their journeys. References:
https://trailhead.salesforce.com/content/learn/modules/ux-design-fundamentals/understand-the-storytelling- process
NEW QUESTION # 275
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
Answer: C
NEW QUESTION # 276
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
Answer: C
Explanation:
Explanation
The groups that the business analyst should work with to gain full alignment on a common program vision and strategy are senior leadership, IT leadership, and middle management. Senior leadership are the executives who have the authority and vision for the Salesforce implementation. IT leadership are the managers or directors who oversee the technical aspectsof the Salesforce implementation. Middle management are the supervisors or team leads who manage the sales and service teams. These groups can help the business analyst define the goals, scope, requirements, and success criteria of the Salesforce implementation, and resolve any disagreements or conflicts among them. Business leaders, end users, and executive sponsors are other groups that may be involved in the Salesforce implementation, but they may not have the same level of influence or responsibility as senior leadership, IT leadership, and middle management. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
NEW QUESTION # 277
Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.
How should the business analyst collaborate with the key stakeholder's?
Answer: B
Explanation:
Explanation
The business analyst should conduct individual interviews to gather input from the key stakeholders.
Interviews are a technique that involves asking open-ended questions to stakeholders or users to gather information and feedback about their needs, expectations, preferences, pain points, goals, etc. Interviews help to elicit requirements and user stories from the key stakeholders by allowing them to express their opinions and experiences in their own words, as well as clarifying any doubts or ambiguities. Interviews also help to avoid the influence or dominance of one stakeholder over others, as well as reduce the risk of groupthink or conformity. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
NEW QUESTION # 278
An executive stakeholders at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?
Answer: A
Explanation:
Explanation
The business analyst should present a capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products to the executive stakeholder who wants to explore automating NTO's Quote-to-Cash process. A capability map is a strategic tool that shows the high-level capabilities of an organization or a solution, such as what it can do or offer to its customers or users. A capability map can help compare different solutions based on their functionality and alignment with business goals and needs. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products can help the executive stakeholder understand what options are available and how they can automate NTO's Quote-to-Cash process. A SIPOC (Support inputs, Process, Outputs, and Customers) map is not a document to present to the executive stakeholder who wants to explore automating NTO's Quote-to-Cash process. A SIPOC map is a high-level process map that shows the key elements of a process, such as the suppliers, inputs, outputs, and customers. It can help identify the scope and boundaries of a process and the stakeholders involved, but it does not show how different solutions can automate a process. A business process map is not a document to present to the executive stakeholder who wants to explore automating NTO's Quote-to-Cash process. A business process map is a diagram that shows the steps, activities, and decisions involved in a process. It can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project, but it does not show how different solutions can automate a process.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/business-
NEW QUESTION # 279
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