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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
B. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
C. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
D. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.

Answer: B

NEW QUESTION # 19
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. UX experience is the most important. Fully design and validate the UX before designing the integration step
B. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
C. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
D. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

Answer: C

NEW QUESTION # 20
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
B. Ensure platform events mode is enabled
C. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
D. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

Answer: B,D

NEW QUESTION # 21
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
C. Add the delivery zip code customer field as a header in the pricing calculation matrix
D. Configure the tax rate in the price plan and it will be added automatically when added to the cart.

Answer: B

NEW QUESTION # 22
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
B. Do not migrate legacy assets and leverage external objects within salesforce to access them
C. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
D. Coordinate migration readiness across regions and execute migration all at once to ensure consistency

Answer: C

Explanation:
Given ABC Telecom ' s large asset base and regional operational differences, migrating assets in chunks by geographical region and account type allows for a more manageable and tailored approach. Prioritizing migration based on regional readiness timelines ensures that each region ' s specific needs and timelines are accommodated, facilitating a smoother transition to Customer 360 capabilities.References:Salesforce best practices for large-scale data migrations and regional implementation strategies.

NEW QUESTION # 23
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