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| Section | Weight | Objectives |
|---|---|---|
| Tools and Artifacts | 23% | - Strategy mapping and modeling - Design frameworks and methods - Decision-making tools - Documentation and visualization |
| Value Design | 32% | - Strategic direction and rationale - Ethics and value alignment - Context and innovation impact - Value measurement and outcomes |
| Leveraging Adjacent Roles and Skills | 19% | - Working with product and business teams - Collaboration with architects and designers - Integrating UX and technical perspectives - Leading cross-functional work |
| Intangible Deliverables | 26% | - Stakeholder alignment - Culture and capability building - Change and adoption enablement - Governance and mindset |
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NEW QUESTION # 103
A project team at Cloud Kicks have this challenge statement: How might we increase the adaptability?
What information is missing that belongs for well written challenge statement?
Answer: A
Explanation:
The information that is missing from this challenge statement is the desired outcome. A well-written challenge statement should include three elements: who (the persona being designed for), what (the need or problem to be solved), and why (the desired outcome or benefit). For example, a better challenge statement could be: How might we increase the adaptability of our sales team to generate more revenue in a changing market? The hypothesis of the solution is not part of the challenge statement, as it is a proposed answer that needs to be tested and validated.
NEW QUESTION # 104
A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. Which tool should they use to explore the collaboration, structure, and processes that will be required?
Answer: B
Explanation:
Service blueprints map operational processes, organizational structure, and backstage actions required to deliver an experience. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. A service blueprint links frontstage customer interactions with backstage people, processes, systems, and supporting activities. It is the right artifact when the problem involves internal duplication, cross-team handoffs, operational dependencies, or understanding how the organization must deliver an experience. Here, Service blueprint is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Journey map focuses attention elsewhere, while Empathy map addresses a related concern without providing the same fit to the scenario ' s stated objective.
That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 105
A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
What should the strategy designer do to gain alignment?
Answer: A
Explanation:
Anchoring discussions back in user research and empirical insights shifts debates away from subjective personal opinions toward evidence-based customer needs. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. When stakeholders disagree about priorities, returning to research shifts the conversation away from individual preference and toward evidence about users and the problem to solve. That evidence gives the group a shared basis for determining which directions deserve attention. Here, Share research insights to build a deeper understanding and urgency around the problems to solve. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision. focuses attention elsewhere, while Add the stakeholders ' ideas and agree to pursue both; it is more important to keep the peace on the team. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 106
Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?
Answer: B
Explanation:
The best way to collaborate with the UX designer to ensure that new features on the sales platform are both viable and feasible is to align design implications to business goals, as this helps justify the value proposition and return on investment of the new features. Co-creating a journey map with users or identifying user quotes may not address the viability or feasibility aspects of the new features.
NEW QUESTION # 107
Cloud Kicks is going to conduct research with users of its products to better understand their needs. What are some safeguards that should be put in place to ensure the research is conducted ethically?
Answer: B
Explanation:
Ethical research practices require safeguarding participant privacy, setting clear codes of conduct, establishing data storage policies, and proper informed consent. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Ethical research requires safeguards across the entire research lifecycle. Clear conduct expectations, trained researchers, informed participation, and responsible data handling protect participant dignity, privacy, and trust while reducing the risk that useful insight is obtained through harmful or inappropriate practices. Here, A code of conduct, ethics training, and a research data handling policy is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. A hypothesis, project plan, and financial reimbursement for users focuses attention elsewhere, while A customer journey map, research scenario, and a RAID log addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
NEW QUESTION # 108
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