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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Prioritization and Work Management- Work planning and prioritization
  • 1. Capacity and demand management
  • 2. Backlog management
Organizational Structure and Teams- Team culture and collaboration
  • 1. Workforce planning and development
  • 2. Team capabilities and competencies
Value Stream Design and Development- Designing service value streams
  • 1. Service design considerations
  • 2. Customer journey mapping
Create, Deliver and Support Practices- Service performance and quality
  • 1. Monitoring and measurement
  • 2. Continual improvement
- Supporting management practices
  • 1. Incident management
  • 2. Knowledge management
  • 3. Service desk
  • 4. Change enablement
  • 5. Problem management
Information and Technology- Supporting technologies
  • 1. Service management technologies
  • 2. Automation and tool integration
Introduction to Create, Deliver and Support- Core concepts of service value streams
  • 1. Value streams and workflows
  • 2. Service value system integration

>> 最新ITIL-4-CDS考題 <<

ITIL-4-CDS通過考試 & ITIL-4-CDS熱門考古題

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最新的 Peoplecert Certification ITIL-4-CDS 免費考試真題 (Q75-Q80):

問題 #75
A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

答案：A


問題 #76
A mobile app development company has implemented a new strategy in its software development process. Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

答案：A


問題 #77
What approach can ensure testing happens earlier in the development lifecycle?

答案：D


問題 #78
A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time.
However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

答案：B


問題 #79
An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?

答案：A


問題 #80
......

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