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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management Key Concepts- Service Offerings
- Service Relationships
- Value and Value Co-creation
Topic 2: ITIL Service Value System (SVS)- Continual Improvement
- Governance
- Practices Overview
- Guiding Principles
- Service Value Chain
Topic 3: The Four Dimensions of Service Management- Partners and Suppliers
- Value Streams and Processes
- Organizations and People
- Information and Technology

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EXIN ITIL 4 Foundation Sample Questions (Q260-Q265):

NEW QUESTION # 260
Who is responsible for defining metrics for change management?

Answer: D


NEW QUESTION # 261
What is the customer of a service responsible for?

Answer: D


NEW QUESTION # 262
Which are objectives of problem management?
1. Eliminate recurring incidents
2. Minimize the impact of incidents that cannot be prevented
3. Increase visibility and communication of incidents
4. Provide a trigger for the raising of incidents

Answer: D


NEW QUESTION # 263
Why should a service level manager carry out regular service reviews?

Answer: A


NEW QUESTION # 264
Which is an activity in the 'problem control' phase of problem management?

Answer: A


NEW QUESTION # 265
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