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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Risk Optimization | 30% | - Risk Response
|
| Topic 2: IT Resources | 15% | - Technology Resources
|
| Topic 3: Benefits Realization | 20% | - Benefits Management Framework
|
| Topic 4: Value Optimization | 10% | - Cost Optimization
|
| Topic 5: Governance of Enterprise IT | 25% | - Strategic Alignment
|
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質問 # 475
A board of directors is concerned with the total cost of IT. Which of the following is MOST important for the CIO to include in an explanation to the board?
正解:A
解説:
The board's concern about the total cost of IT requires a clear explanation of how IT spending is structured.
The CGEIT Review Manual 8th Edition notes that providing a breakdown of operational versus capital expenditures is critical to helping stakeholders understand IT costs and their alignment with business value.
Extract from CGEIT Review Manual 8th Edition (Domain 5: Benefits Realization):"When addressing concerns about IT costs, the CIO should provide a clear breakdown of operational expenditures (e.g., maintenance, salaries) versus capital expenditures (e.g., new systems, infrastructure). This transparency helps the board understand cost drivers and their contribution to business value." (Approximate reference: Domain
5, Section on Cost Management)
A breakdown of operational versus capital expenditures (option D) directly addresses the board's concern by showing how IT funds are allocated, distinguishing between ongoing costs and investments in new capabilities.
Why not the other options?
A). A summary of benefits that will be achieved once key IT initiatives are completed: While benefits are important, they do not directly address the total cost concern, which requires cost transparency first.
B). A mapping of IT employee roles to the balanced scorecard: This is a performance management tool, not directly relevant to explaining total IT costs.
C). A benchmark of IT employee salary costs against comparable organizations: Benchmarking salaries is a narrow focus and does not provide a comprehensive view of total IT costs.
References:
ISACA CGEIT Review Manual 8th Edition, Domain 5: Benefits Realization, Section on IT Cost Management.
ISACA CGEIT Study Guide, Chapter on Cost Transparency.
質問 # 476
When evaluating the process for acquiring third-party IT resources, management identified several suppliers with repeated downtime issues impacting the enterprise. Which of the following is the BEST approach to help ensure future service delivery in accordance with business objectives?
正解:D
解説:
The best approach to help ensure future service delivery in accordance with business objectives is to implement contract monitoring, because this would enable the enterprise to measure and evaluate the performance and compliance of the third-party IT suppliers, and identify and resolve any issues or gaps that may affect the service quality, availability, and reliability. Contract monitoring should involve defining and tracking key performance indicators (KPIs), key risk indicators (KRIs), service level agreements (SLAs), and contractual obligations, and applying corrective actions or penalties when necessary12. Reference:= ISACA, CGEIT Review Manual, 7th Edition, 2019, page 67-68.
質問 # 477
Best practice states that IT governance MUST:
正解:D
質問 # 478
Which of the following BEST supports an IT staff restructure as part of an annual IT strategy review with senior management?
正解:C
解説:
An updated business case for IT resourcing is a document that provides the rationale and justification for the proposed changes in the IT staff structure, such as the number, roles, skills, and costs of the IT personnel. An updated business case for IT resourcing should align with the IT strategy and objectives, as well as the business needs and expectations. An updated business case for IT resourcing should also include the benefits, risks, and impacts of the IT staff restructure, as well as the alternatives and recommendations12.
The other options are not as effective as an updated business case for IT resourcing to support an IT staff restructure. Established IT key performance indicators (KPIs) are measures that evaluate the performance and outcomes of the IT department, such as service quality, customer satisfaction, project delivery, and innovation. Established IT KPIs are important for monitoring and reporting the IT results and achievements, but they do not necessarily support an IT staff restructure, unless they are linked to the proposed changes in the IT staff structure3. IT staff training program requirements are specifications that define the learning needs and objectives of the IT personnel, such as skills development, knowledge enhancement, and career advancement. IT staff training program requirements are beneficial for improving the capabilities and competencies of the IT staff, but they do not directly support an IT staff restructure, unless they are aligned with the new roles and responsibilities of the IT personnel4. External IT staffing benchmarks are standards or best practices that compare the IT staff structure of other organizations or industries, such as staffing ratios, skill levels, or salary ranges. External IT staffing benchmarks are useful for assessing and improving the competitiveness and efficiency of the IT department, but they do not adequately support an IT staff restructure, unless they are customized and adapted to the specific context and situation of the organization5.
References: 1: How to Write a Business Case: 4 Steps to a Perfect Business Case Template - ProjectManager.com 2: How to Write a Business Case 4 Steps to a Perfect Business Case Template | Workfront 3: 18 Key Performance Indicator (KPI) Examples Defined - ClearPoint Strategy 4: How to Create an Effective Training Program: 8 Steps to Success - Convergence Training Blog 5: How to Benchmark Your Staffing Levels - HR Daily Advisor
質問 # 479
Elizabeth is a project manager for her organization and she finds risk management to be very difficult for her to manage. She asks you, a lead project manager, at what stage in the project will risk management become easier. What answer best resolves the difficulty of risk management practices and the effort required?
正解:C
解説:
Section: Volume A
質問 # 480
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人生は勝ち負けじゃない、負けたって言わない人が勝ちなのよ。近年ISACA CGEIT認定試験の難度で大方の受験生は試験に合格しなかったのに面して、勇者のようにこのチャレンジをやってますか。それで、我々社のISACA CGEIT無料の試験問題集サンプルを参考します。自分の相応しい復習問題集バージョン(PDF版、ソフト版を、オンライン版)を選んで、ただ学習教材を勉強し、正確の答えを覚えるだけ、ISACA CGEIT資格認定試験に一度で合格できます。
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