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| Section | Objectives |
|---|---|
| Value Design | - Challenge framing and problem definition
|
| Tools and Artifacts | - Co-creation methods
|
| Intangible Deliverables | - Stakeholder alignment
|
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NEW QUESTION # 22
Cloud Kick ' s sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions. What should the Strategy Designer recommend to streamline their sales cycle?
Answer: C
Explanation:
Revenue Cloud (CPQ) handles complex quoting, discount logic, and product configuration. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Revenue Cloud supports complex product configuration, pricing, quoting, and related revenue processes. It is appropriate when sales representatives must configure valid product combinations and customer-specific pricing, which is different from digital commerce storefronts or marketing engagement. Here, Implement Revenue Cloud is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Create a custom sales cycle that maps exactly to their needs focuses attention elsewhere, while Suggest to simplify the complex sales cycle to make it fit the standard setup addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Revenue Cloud / Product Configuration
NEW QUESTION # 23
A strategy designer is leading a project to reimagine in-app communication on Cloud Kicks ' sales platform.
The CIO is a key decision-maker but appears to be neutral-and even, at times, a detractor- to the project.
What should the designer do to gain their alignment?
Answer: B
Explanation:
Direct, empathetic 1-on-1 engagement allows designers to hear specific technical or budget objections and address concerns. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Here, Set up a conversation with the CIO to name the challenge and listen to their objections. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Email the stakeholders reiterating project status and asking for any objections to the approach. focuses attention elsewhere, while Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 24
Cloud Kicks (CK) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost. What should CK do to maintain the vision and create transformative change?
Answer: A
Explanation:
Long-term vision sustainability requires continually re-aligning evolving business goals to the north star vision. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables.
In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Aligning design implications with business goals ensures that customer-desired features can be evaluated for sustainable organizational value as well as technical delivery. The strategy and UX disciplines should remain connected so that desirability is not separated from viability and feasibility. Here, Continuously align business goals to the vision. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Align the vision to current industry trends. focuses attention elsewhere, while Realize the vision must be driven by business goals.
addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Intangible Deliverables
NEW QUESTION # 25
Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.
What should the strategy designer intentionally do to drive this outcome7
Answer: B
Explanation:
Designing with exclusion experts means involving people who have been historically excluded or marginalized by existing products or services in the design process. This helps drive more inclusive outcomes by ensuring that the solutions meet the needs and preferences of diverse audiences. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/design-with-exclusion-experts
NEW QUESTION # 26
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?
Answer: A
Explanation:
Solving for one, extending to many through a persona spectrum is an inclusive design tactic that helps solve problems for the broadest possible audience. It involves creating personas that represent different levels of ability, context, and preference, and designing solutions that meet the needs of the most extreme cases, which can benefit everyone else as well. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/solve-for-one-extend-to-many-through-a-persona-spectrum
NEW QUESTION # 27
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