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| Section | Objectives |
|---|---|
| Topic 1: Lean-Agile Product Delivery | - Continuous Delivery Pipeline
|
| Topic 2: Lean Portfolio and Business Alignment | - Lean Portfolio Management interaction
|
| Topic 3: Product Ownership and Product Management in SAFe | - Customer Centricity and Design Thinking
|
| Topic 4: Program Increment (PI) Execution | - Backlog Management
|
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NEW QUESTION # 23
What is one method for designing the end-to-end Customer experience?
Answer: B
Explanation:
Explanation
Journey mapping is one method for designing the end-to-end customer experience. It is a visual representation of the steps, emotions, and pain points that a customer goes through when interacting with a product or service. It helps to identify the customer needs, expectations, and goals, as well as the gaps and opportunities for improvement in the current experience. Journey mapping also helps to align the stakeholders on the customer perspective and prioritize the features and solutions that will deliver the most value and satisfaction123 References:
*The expanding role of design in creating an end-to-end customer experience
*End to End Customer Experience: Know and Control its 3 Elements - HEFLO BPM
*How Design thinking Can Shape end to end Customer Experience
NEW QUESTION # 24
What is one purpose of the System Demo?
Answer: C
Explanation:
The SAFe POPM workbook explains that the System Demo demonstrates progress from the full system and should be run from a staging environment that resembles production as much as possible. The PI System Demo also demonstrates the current state of the Solution to appropriate stakeholders. This aligns with demonstrating the full Solution in a production-like context , not merely a single team's build.
NEW QUESTION # 25
What is one method for designing the end-to-end Customer experience?
Answer: B
Explanation:
Journey mapping is one method for designing the end-to-end customer experience. It is a visual representation of the steps, emotions, and pain points that a customer goes through when interacting with a product or service. It helps to identify the customer needs, expectations, and goals, as well as the gaps and opportunities for improvement in the current experience. Journey mapping also helps to align the stakeholders on the customer perspective and prioritize the features and solutions that will deliver the most value and satisfaction123 References:
* The expanding role of design in creating an end-to-end customer experience
* End to End Customer Experience: Know and Control its 3 Elements - HEFLO BPM
* How Design thinking Can Shape end to end Customer Experience
NEW QUESTION # 26
What is one question that helps Product Management create a Vision?
Answer: A
Explanation:
One of the questions that helps Product Management create a Vision is what problem(s) will the Solution solve for the customers and stakeholders. The Vision is a description of the future state of the Solution under development, and it reflects the needs and expectations of the customers and stakeholders1. The Vision also provides the context and purpose for the features and capabilities of the Solution2. Therefore, Product Management needs to understand the problem(s) that the Solution aims to address, and how it will deliver value and benefits to the customers and stakeholders3.
References:
* Vision - Scaled Agile Framework
* Solution Vision - Scaled Agile Framework
* What is a Product Vision Statement? | Definition and Overview
NEW QUESTION # 27
What is one tool that visualizes Features representing a workflow?
Answer: A
Explanation:
A story map is a tool that visualizes features representing a workflow. A story map is a two-dimensional arrangement of user stories that shows the relationship between the user activities and the features that support them1. A story map helps the team to understand the user journey, prioritize the features based on value and dependencies, and plan the releases and iterations2.
References:
* Story Mapping - Scaled Agile Framework
* What is User Story Mapping? | Definition and Overview
NEW QUESTION # 28
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