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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q21-Q26):

NEW QUESTION # 21
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: C

NEW QUESTION # 22
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Text
B. Other SmartText entries
C. URLs
D. Variables
E. Images
F. Tables

Answer: A,B,D,F

NEW QUESTION # 23
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Active at the same time in order to begin working on another new object.
B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
C. Multiple users cannot use your sandbox at the same time.
D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Answer: B,D

NEW QUESTION # 24
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Answer: B,C

NEW QUESTION # 25
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The Base Locale for the articles has not been enabled in the correct language.
B. The User Group selected for authoring articles has been set to 'External".
C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D. Users have not been given the "Knowledge Analyst" role.

Answer: D

NEW QUESTION # 26
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