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| Section | Objectives |
|---|---|
| High-Velocity IT Techniques - Resilient Operations | - Problem Management - Monitoring and Event Management - Site Reliability Engineering - Availability Management - Infrastructure and Platform Management - Service Continuity Management - Capacity and Performance Management |
| High-Velocity IT Techniques - Fast Development | - Development acceleration methods - Rapid delivery techniques |
| High-Velocity IT Culture | - Cultural aspects of high-velocity environments - Working in highly automated environments |
| High-Velocity IT Techniques - Co-Created Value and Assured Conformance | - Service Experience - Service Design - Service Desk - Relationship Management - Co-Created Value |
| Introduction to High-Velocity IT | - High-velocity concepts - Course introduction and ITIL 4 overview |
| High-Velocity IT Techniques - Valuable Investments | - Value optimization strategies - Investment decision techniques |
| Digital Product Lifecycle | - Transition to Lean, Agile, or DevOps practices - Alignment with ITIL operating model - Digital product lifecycle overview |
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NEW QUESTION # 37
An IT department has reduced its lead time for releasing application changes by using continuous integration
/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the ' deployment management ' practice be utilized to minimize these delays?
Answer: C
Explanation:
The delay described is not mainly about application release approval or communication. It is about waiting for environments to be provisioned. The best solution is to automate the deployment of infrastructure, often through infrastructure as code and repeatable provisioning pipelines.
B addresses deployment frequency, not environment creation delay. C is useful for learning but does not directly remove the bottleneck. D can improve coordination but also does not eliminate the provisioning wait.
A is best because it directly shortens lead time at the point where the current delay occurs.
NEW QUESTION # 38
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?
Answer: B
NEW QUESTION # 39
A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?
Answer: A
NEW QUESTION # 40
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?
Answer: B
NEW QUESTION # 41
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements. Which is the BEST approach for collecting the requirements?
Answer:
Explanation:
Work with the users to establish a set of requirements and involve the customer in clarifying
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