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SAP C-FSM-2601 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Planning and Dispatching11% - 20%- Features of planning and dispatching module
- Create, assign, and manage service calls and resources
Topic 2: Crowd Workforce<8%- Concept and benefits of Crowd Service
- Manage crowd workforce assignments
Topic 3: Smartforms8% - 12%- Create and manage Smartform templates
- Features and use cases of Smartforms
Topic 4: Analytics and Reports<10%- Generate and interpret reports for decision-making
- Access and use reporting tools
Topic 5: Customer Self-Service<8%- Self-service portal and process flow
- Service request creation and execution
Topic 6: Integrations<8%- Integration with SAP and third-party systems
- End-to-end integration scenarios
Topic 7: Master Data Management<10%- Create, maintain, and integrate master data
- Components and data model of MDM
Topic 8: Architecture and Administration11% - 20%- Architectural components of SAP FSM
- Company settings, permissions, and business rules configuration
Topic 9: Mobile SAP Field Service Management Application11% - 20%- Accept, execute, and close service calls
- Features and capabilities of mobile app

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SAP Certified - SAP Field Service Management Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

Answer: A,C,D


NEW QUESTION # 26
What is the primary purpose of the RISE with SAP Methodology Dashboard?
Choose the correct answer.

Answer: B


NEW QUESTION # 27
What are some of the features available to technicians on the mobile apps?
There are four correct answers.

Answer: A,B,C,D


NEW QUESTION # 28
What are the names for the possible customer interactions and dialog options?
There are two correct answers.

Answer: C,D


NEW QUESTION # 29
Which of the following are examples of when business rules can be used?
There are three correct answers.

Answer: B,C,D


NEW QUESTION # 30
......

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