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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 2: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 3: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 4: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 5: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 6: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 7: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 8: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 9: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
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NEW QUESTION # 63
What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
Answer: B
NEW QUESTION # 64
Which of the following features are part of company configuration?
There are four correct answers.
Answer: A,B,C,D
NEW QUESTION # 65
Which of the following is not a crowd role?
Choose the correct answer.
Answer: D
NEW QUESTION # 66
The partner admin manages the partners in the crowd workforce marketplace.
Choose the correct answer.
Answer: A
NEW QUESTION # 67
What is the most common way to create master data in FSM?
Choose the correct answer.
Answer: A
NEW QUESTION # 68
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