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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales and Marketing Applications | 10% | - Lead and opportunity management - Campaigns and products - Forecasts and sales processes |
| Topic 2: Workflow/Process Automation | 15% | - Approval processes - Automation best practices - Salesforce Flow |
| Topic 3: Agentforce AI | 8% | - Use cases and limitations - AI assistant configuration |
| Topic 4: Service and Support Applications | 10% | - Knowledge and support tools - Entitlements and service contracts - Case management |
| Topic 5: Productivity and Collaboration | 10% | - Chatter configuration - Activities, tasks, and events - Email and calendar integration |
| Topic 6: Object Manager and Lightning App Builder | 20% | - Lightning record pages and components - Lightning App Builder and page layouts - Standard and custom objects - Fields, relationships, and schema |
| Topic 7: Configuration and Setup | 15% | - Sharing model and access controls - Company and org settings - User management and security - Profile and permission sets |
| Topic 8: Data and Analytics Management | 17% | - Data validation and deduplication - Reports and dashboards - Data security and quality - Data import/export tools |
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NEW QUESTION # 108
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
Answer: A
Explanation:
Explanation
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationshipsbetween campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaignsfor TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5
NEW QUESTION # 109
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?
Answer: D
Explanation:
Explanation
To create a contact and an opportunity from a lead that is associated with a campaign, and keep the campaign member history, the administrator should convert the lead from the campaign member detail page. This will automatically create a contact, an account, and an opportunity that are linked to the campaign. Deleting, cloning, or adding a contact will not preserve the campaign member history. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_leads.htm&type=5
NEW QUESTION # 110
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?
Answer: A
NEW QUESTION # 111
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
Answer: D
Explanation:
Explanation
Campaign hierarchy is a feature that allows administrators to organize campaigns into a parent-child relationship, where the parent campaign represents a larger initiative and the child campaigns represent smaller or more specific activities within that initiative. Using campaign hierarchy can help Ursa Major Solar report on campaign ROI by month and series by creating a parent campaign for the series of networking events and creating individual child campaigns for each monthly event. The parent campaign can show the aggregated metrics and ROI for the entire series, while the child campaigns can show the metrics and ROI for each month.
Adding different record types for the monthly event types, creating individual campaigns that all have the same name, or configuring campaign member statuses to record which event members attended are not solutions for reporting on campaign ROI by month and series; they either do not group campaigns into a hierarchy or do not track campaign metrics or ROI. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_hierarchy.htm&type=5
NEW QUESTION # 112
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.
Answer: D
NEW QUESTION # 113
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