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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
Topic 2: Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Setup and configuration basics
- Optimization and continuous improvement
- Agent experience and real-time insights
- Creating and managing action maps
Topic 3: Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Testing, validation, and deployment
- Getting started and prerequisites
- Performance monitoring and reporting
- Configuration and setup of GPR

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q50-Q55):

NEW QUESTION # 50
When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

Answer: C


NEW QUESTION # 51
Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 52
What are two ways to limit when an action map triggers?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 53
Which report type allows users to compare queues using GPR with those using standard routing?
Response:

Answer: D


NEW QUESTION # 54
In GPE, what is a "Journey"?
Response:

Answer: B


NEW QUESTION # 55
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