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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Configuration and Setup	15%	- Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management - User interface configuration 1. Navigation and global settings 2. Declarative customization options - Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules
Agentforce AI	8%	- AI capabilities 1. Agentforce setup and configuration 2. AI features and usage guidelines
Data and Analytics Management	17%	- Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup - Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization
Sales and Marketing Applications	10%	- Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules - Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities
Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. Salesforce Mobile App capabilities 2. AppExchange and third-party integrations
Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization - Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes
Service and Support Applications	10%	- Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules - Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access
Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks

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Salesforce Certified Administrator Sample Questions (Q35-Q40):

NEW QUESTION # 35
Which of the following cannot be used as a source report for the Analytical Snap Shot?

A. Matrix Reports
B. Summary Reports
C. Tabular Reports
D. All can be used

Answer: A

Explanation:
Section: Volume E

NEW QUESTION # 36
Which of the following Collaboration Cloud Enhancements Features are automatically visible to all users after Winter 11 and no setup is required?

A. Chatter Invitations
B. View Chatter Feeds
C. Using Chatter Filters
D. Chatter Search
E. Free Chatter Users
F. Files Tab

Answer: C,D,F

Explanation:
Section: Volume E
Explanation

NEW QUESTION # 37
The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.
How were these records added without error?

A. The Restricted picklist checkbox was unchecked.
B. Field-level security was set to Visible for all profiles.
C. The Add to All Record Types checkbox was selected.
D. A global picklist value set was used to populate the picklist.

Answer: A

Explanation:
Explanation
A restricted picklist is a type of picklist that enforces the integrity of the picklist values by allowing only values defined in the picklist during data entry or import operations. If the restricted picklist checkbox is checked for a picklist field, then any records with values not defined in the picklist will cause errors during import operations. However, if the restricted picklist checkbox is unchecked for a picklist field, then any records with values not defined in the picklist will be imported without errors. References:
https://help.salesforce.com/s/articleView?id=sf.picklist_limitations.htm&type=5

NEW QUESTION # 38
A user at Universal Containers left the company. The administrator needs to create a new user for their replacement, but they have assigned all available user licenses.
What should the administrator do to free up a user license for the new user?

A. Delete the former employee's user record.
B. Freeze the former employee's user record.
C. Change the former user's record to the new user.
D. Deactivate the former employees user record.

Answer: C

NEW QUESTION # 39
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?

A. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
B. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
C. Create a custom report andschedule the sales users to receive it each day as a reminder to update their opportunities.
D. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

Answer: A

Explanation:
A list view is a feature that allows users to filter and display records based on certain criteria and fields. A Kanban view is a feature that allows users to view records as cards organized by columns that represent stages in a process such as opportunity stages or case statuses. Users can switch between list view and Kanban view by clicking on a toggle button on any object tab that supports Kanban view such as opportunities or cases.
Users can also edit records by dragging and dropping cards from one column to another or by clicking on an inline edit icon on each card. In this case, the administrator can create a list view on the opportunity object that filters opportunities by expected close date in the next 90 days; and recommend users switch the view to Kanban to edit opportunities by drag and drop. References: https://help.salesforce.com/s/articleView?id=sf.
lex_list_views.htm&type=5https://help.salesforce.com/s/articleView?id=sf.kanban_view.htm&type=5

NEW QUESTION # 40
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