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| Section | Weight | Objectives |
|---|---|---|
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
| Interaction Design | 14% | - Designing effective page layouts - Creating wireframes and prototypes - Defining user flows and interactions |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
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NEW QUESTION # 105
A UX Designer has completed discovery, research analysis, and ideation. How should they prepare for the next phase?
Answer: B
Explanation:
The correct answer is C. Prioritize user stories, as explicitly identified in the uploaded study guide.
The sequence in the question is important. Discovery has already been completed, research has been analyzed, and ideation has produced possible directions. The UX Designer must now convert that body of knowledge into actionable work for the following phase.
Prioritizing user stories helps determine which user needs and proposed capabilities should be addressed first.
The team can evaluate stories according to factors such as user value, importance, implementation effort, dependencies, or business impact.
Option A, creating a business model canvas, serves a different strategic purpose and does not directly translate the completed discovery and ideation work into an implementation-oriented sequence.
Option B, returning to users for feedback, can be an important part of iterative design, particularly once concepts or prototypes are available. However, the study guide identifies prioritization as the preparation step immediately following the stated discovery, analysis, and ideation sequence.
The concept being tested is the transition from understanding and generating possibilities to organizing the work that will move forward. Prioritized user stories give the design and delivery teams a structured foundation for subsequent design and implementation activities.
Study Guide reference/topics: User Stories, prioritization, research synthesis, ideation, Discovery.
NEW QUESTION # 106
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assignedto learners? Choose 2 answers
Answer: A,D
Explanation:
CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests. Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce.
Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce.Reference:
In-App Guidance in Lightning Experience
Learn MOAR in Spring '21 with In-App Learning
Enable Users to Learn in the Flow of Work
NEW QUESTION # 107
What is a goal of usability testing?
Answer: C
Explanation:
Usability testing is a method of evaluating how easy and intuitive a product or service is to use by observing real users performing specific tasks. It can help identify usability issues, user needs, and user satisfaction. A goal of usability testing is to learn about the user's behavior and preferences, such as how they interact with the design, what they expect from the design, what they like or dislike about the design, and what they find confusing or frustrating about the design. By learning about the user's behavior and preferences, the UX designer can gain insights and feedback that can help improve the design and enhance the user experience.Reference:
1: User Experience Designer Certification Prep: Module 6: Validate User Interfaces
2: What is Usability Testing?
NEW QUESTION # 108
Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: Some Knowledge articles, not all; Articles organized in different categories; Different fields than support representatives. Which consideration should be made when determining how to present Knowledge articles to each audience?
Answer: B
Explanation:
The correct answer is B. Page layouts or permissions can display only the fields needed for each audience.
This is the answer provided by the study guide. The scenario describes different audiences that consume the same knowledge system but require different levels and presentations of information. Salesforce declarative configuration allows the organization to tailor the experience using layouts and permissions instead of duplicating content unnecessarily. Option B supports audience-specific presentation by controlling which fields are exposed and which content users are permitted to access. This reduces cognitive load for customers while allowing support representatives to retain access to more detailed operational information. Option A creates unnecessary content duplication. Maintaining separate versions of the same article for every audience can create governance problems, inconsistent updates, and additional editorial overhead. Option C incorrectly assumes that external topic organization must duplicate the organization's internal category structure. A user- centered external experience should organize information in ways meaningful to customers rather than simply mirroring internal information architecture. The broader UX principle is progressive and audience-appropriate disclosure. Users should see information relevant to their tasks and permissions without being overwhelmed by fields intended for other roles. Therefore, page-layout and permission controls provide the most maintainable declarative solution.
Study Guide reference/topics: Knowledge, audience-specific content, permissions, page layouts, Declarative Design.
NEW QUESTION # 109
Cloud Kicks (CK) has not yet migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its Salesforce-based custom applications. What solution should CK's designers use to deliver applications with a consistent Lightning Experience look and feel?
Answer: B
Explanation:
The correct answer is C. Import Lightning stylesheets in Visualforce, according to the uploaded study guide.
The scenario is specifically about an organization that has not yet migrated to Lightning Experience but still wants custom Salesforce applications to present a Lightning-consistent visual appearance.
Within the study-guide framing, importing Lightning stylesheets into Visualforce provides the appropriate bridge between legacy Visualforce applications and the visual language associated with Lightning Experience.
Option A references an SLDS package, but the question is not asking how to build an independent front-end application using package-managed CSS resources. It asks for the Salesforce-based solution appropriate to the existing Visualforce context.
Option B, importing standard design tokens into a stylesheet, would not by itself reproduce the broader Lightning component styling required to give the application a consistent Lightning appearance.
The essential UX objective is visual consistency across platform generations. Users should encounter familiar spacing, typography, control treatments, and general presentation even when some applications remain on older Salesforce technology.
The study guide therefore points to Visualforce's ability to use Lightning styling as the appropriate way to achieve this transition-oriented design requirement.
Study Guide reference/topics: SLDS, Visualforce, Lightning Experience styling, legacy application consistency, Salesforce Lightning Design System.
NEW QUESTION # 110
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