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| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| UX Fundamentals | 16% | - Identifying user interface design principles - Describing the user-centered design process - Understanding accessibility standards and guidelines |
| Interaction Design | 14% | - Designing effective page layouts - Creating wireframes and prototypes - Defining user flows and interactions |
| Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
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NEW QUESTION # 66
A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services. Which approach combination encourages more creative problem-solving?
Answer: A
Explanation:
The correct answer is A. Divergent and convergent, exactly as identified in the uploaded study guide. Design thinking deliberately alternates between divergent thinking and convergent thinking. Divergence expands the problem or solution space. During this mode, the team deliberately generates numerous possibilities, considers alternative perspectives, challenges assumptions, and avoids eliminating unusual concepts too early.
Convergence performs the opposite function. The team evaluates the possibilities against user needs, constraints, evidence, business requirements, feasibility, and other decision criteria. Weak alternatives are discarded or combined, allowing the team to narrow a large set of possibilities into one or more promising directions.
Both modes are necessary. Converging too early can produce predictable solutions because the team accepts the first workable idea. Remaining indefinitely in divergence creates many concepts without a mechanism for deciding what should actually be developed.
Option B combines delivery-related qualities but does not describe the creative problem-solving cycle. Option C describes desirable characteristics of a solution rather than a recognized thinking framework.
For new customer services, the UX Designer should first open the solution space through divergence and then focus it through convergence, repeating that cycle as research, prototyping, and testing generate new evidence.
Study Guide reference/topics: Design thinking, divergent thinking, convergent thinking, ideation, Human- Centered Design.
NEW QUESTION # 67
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. In which way could their experience be most effectively improved?
Answer: B
Explanation:
The correct answer is A. Remove low value list views from public view, as identified in the uploaded study guide.
The problem is not primarily record access. It is that users have too many list views to choose from, making relevant views harder to locate. The study guide therefore addresses the source of the clutter directly by removing low-value views from public visibility.
Option B changes Sharing Rules, which affect which records users are permitted to access. That does not directly reduce the number of available list-view definitions and therefore does not solve the navigation problem stated in the question.
Option C would allow users to manage public list views, but that shifts administrative complexity to users rather than simplifying the experience for them.
The UX principle is reduction of unnecessary choice. When many low-value options are presented alongside useful ones, users must spend additional effort scanning and deciding which view to use. Removing low-value public views makes the remaining choices more meaningful.
The study-guide answer therefore improves the experience by simplifying the list-view environment itself rather than changing security or delegating additional management responsibility to users.
Study Guide reference/topics: List Views, information reduction, user efficiency, Salesforce configuration, Declarative Design.
NEW QUESTION # 68
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
Answer: B
Explanation:
The design should be optimized for color contrast-ratio and screen-reading technology, as these are the best practices for designing for visually impaired people12.Color contrast-ratio is the difference in brightness and color between the foreground and the background of a text or an image3.A high color contrast-ratio makes the text or the image more visible and readable for people with low vision or color blindness4. Screen-reading technology is a software that converts text and images on a screen into speech or braille output for people who are blind or have severe vision loss. A design that is compatible with screen-reading technology ensures that the content and functionality of the product are accessible and understandable for these users.Accessibility Standards - Salesforce Help,How to Configure Salesforce for your Blind and Low Vision Users - Salesforce Admins,Color Contrast Ratio - WebAIM,Color Contrast Checker - WebAIM, [Screen Readers - WebAIM], [Screen Reader User Survey #8 Results - WebAIM] The correct answer is B. When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide [1] and their Accessibility Best Practices [2].
[1]https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.pdf[2]https://developer.salesforce.com/docs/atlas.en-us.salesforce_accessibility_best_practices.meta/salesforce_accessibility_best_practices/accessibility_best_practices_intro.htm
NEW QUESTION # 69
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assignedto learners? Choose 2 answers
Answer: B,C
Explanation:
CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests. Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce.
Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce.Reference:
In-App Guidance in Lightning Experience
Learn MOAR in Spring '21 with In-App Learning
Enable Users to Learn in the Flow of Work
NEW QUESTION # 70
A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended?
Answer: C
Explanation:
The correct answer is A. In-App Guidance, as explicitly stated in the study guide.
The question contains two direct indicators: users need Floating or Docked Prompts, and administrators want to evaluate adoption through Salesforce reporting capabilities. The study guide associates those requirements with the out-of-the-box In-App Guidance feature.
In-App Guidance is used to provide contextual assistance directly within the Salesforce experience. The prompts can support users as they learn a new process without requiring them to leave their workflow for separate training material.
Option B introduces an AppExchange solution even though the requirement specifically asks for an out-of-the- box feature.
Option C, Screen Flow, can guide users through a business process, but it is not the feature identified by the guide for Floating and Docked Prompts.
The distinction is important: Screen Flow guides users through a structured transactional workflow, whereas In-App Guidance provides contextual adoption and learning assistance around the interface and process.
Because the administrative team also wants to assess adoption of the guidance, the study guide's answer fits both the instructional and measurement aspects of the requirement.
Study Guide reference/topics: In-App Guidance, Floating Prompts, Docked Prompts, adoption measurement, Declarative Design.
NEW QUESTION # 71
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