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| Section | Weight | Objectives |
|---|---|---|
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking |
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
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NEW QUESTION # 104
An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?
Answer: B
Explanation:
A canary release exposes a change to a small subset of users or infrastructure before full rollout.
This limits the blast radius of any defect, provides live feedback on real usage, and allows rapid rollback, supporting both fast development and resilient operations.
NEW QUESTION # 105
Which concept would MOST help to ensure that information needed to identify problems is available?
Answer: B
Explanation:
Safety culture most helps ensure that information needed to identify problems is available, because it promotes openness, transparency, and the reporting of issues without fear of blame, enabling better problem identification and resolution.
NEW QUESTION # 106
A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?
Answer: D
Explanation:
Continual business analysis best supports the team in an unpredictable and fluctuating market, as it ensures ongoing engagement with stakeholders and constant refinement of requirements, reducing the risk of missing valuable features in releases.
NEW QUESTION # 107
A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?
Answer: B
Explanation:
T-shaped people combine depth in a specialty with breadth across other disciplines. Such team members reduce hand-offs and bottlenecks, enable teams to remain effective when individuals are unavailable, and support the cross-functional, autonomous teams needed for high-velocity delivery.
NEW QUESTION # 108
A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?
Answer: D
Explanation:
The relationship management practice focuses on establishing and maintaining strong connections with stakeholders to ensure mutual understanding of needs, expectations, and priorities. By identifying and actively involving service consumer stakeholders, product owners can better understand business priorities for the mobile app, ensuring investments are properly justified and aligned with what delivers the most value to the consumer.
NEW QUESTION # 109
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