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| Section | Weight | Objectives |
|---|---|---|
| Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Key Performance Indicators (KPIs) for operations - Quality standards: ISO 9000 series and related frameworks - Quality control, assurance and improvement tools - Total Quality Management (TQM) concepts and application |
| Operational Risk, Sustainability and Ethics | 15-20% | - Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery - Sustainable operations: green practices, circular economy - Ethical and responsible operations management |
| Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile |
| Process Design, Planning and Improvement | 20-25% | - Process mapping, workflow and design principles - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management |
| Principles of Operations Management | 15-20% | - Value creation, efficiency and effectiveness - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Input-transformation-output model - Linkages between operations, procurement and supply chain |
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NEW QUESTION # 38
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixedposition layout
Which of the following will you put into box 8?
Answer: B
Explanation:
The correct answers are as follows:
NEW QUESTION # 39
In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?
Answer: B
Explanation:
2 is the correct response. This is the only response where both characteristics given keeps costs down. High volume means a lower unit cost and higher profits. Low variety keeps costs down as you don't need to produce many different products. In the other three options high variety, high variation and high visibility all lead to increased costs. P. 50
NEW QUESTION # 40
Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?
Answer: D
Explanation:
You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95
NEW QUESTION # 41
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?
Answer: D
Explanation:
The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section
NEW QUESTION # 42
Which of the following situations would use a fixed-position layout?
Answer: C
Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.
NEW QUESTION # 43
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