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長久以來，Salesforce 就是電腦的代名詞。無論在美國國內還是在世界的電腦領域裏，Salesforce 都有著極其深遠的影響。而 AI-201 考試是 Salesforce 公司的 Salesforce Certified Agentforce Specialist 證照考試官方代號，也是現在最熱門的證照考試，含金量很高。而獲得 Salesforce 的 AI-201 證照不僅僅能證明您的IT技術能力，更是您進入職場的敲門磚，也是提高您身價的另一捷徑。
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Governance & Observability | 10% | - AI governance
|
| Topic 2: Prompt Engineering | 20% | - Grounding techniques
|
| Topic 3: Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Topic 4: Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| Topic 5: AI Agents | 35% | - Agent behavior configuration
|
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問題 #201
Coral Cloud Resorts is about to start testing its concierge agent with guests. Which metrics should be captured to monitor the performance, correctness, and user experience?
答案：A
解題說明：
According to the AgentForce Monitoring and Evaluation Framework, the three key dimensions for measuring AI agent quality are performance, correctness, and user satisfaction. To accurately monitor these, organizations should track:
Response times (to assess system and model latency),
Accuracy and relevance of answers (to measure the grounding and reasoning quality), and Resolution success (to confirm task completion or problem-solving effectiveness).
These metrics provide a balanced evaluation of both technical efficiency and user experience.
問題 #202
Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles.
When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?
答案：C
解題說明：
UC has set up an Agentforce Data Library with Knowledge articles, and while Prompt Builder retrieves the data correctly, the agent fails to do so in Agent Builder and Experience Cloud.
問題 #203
Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?
答案：B
解題說明：
UC wants to route SMS text messages from an Agentforce Service Agent to a service rep using a flow.
問題 #204
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?
答案：B
解題說明：
For sales reps who need to draft personalized emails based on previous communications, the Agentforce Specialist should recommend the Agent Action: Draft or Revise Sales Email. This action uses AI to generate or revise email content, leveraging past successful communications to create personalized and relevant outreach to prospects or clients.
Find Similar Opportunities is used for opportunity matching, not email drafting.
Summarize Record provides a summary of customer data but does not directly help with drafting emails.
問題 #205
What is the correct process to leverage Prompt Builder in a Salesforce org?
答案：C
解題說明：
When using Prompt Builder in a Salesforce org, the correct process involves several important steps:
Select the appropriate prompt template type based on the use case.
Develop the prompt within the prompt workspace, where the template is created and customized.
Select CRM-derived grounding data to be dynamically inserted into the prompt, ensuring that the AI-generated responses are based on accurate and relevant data.
Pick the model to use for generating responses, either using Salesforce's built-in models or custom ones.
Test and validate the generated responses to ensure accuracy and effectiveness.
問題 #206
......
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AI-201題庫最新資訊: https://www.kaoguti.com/AI-201_exam-pdf.html
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