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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
ITIL Practices- General Management Practices
- Technical Management Practices
- Service Management Practices
Service Value Chain Activities
Key Concepts of Service Management- Service Value System (SVS)
- Guiding Principles
- Four Dimensions of Service Management
Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q336-Q341):

NEW QUESTION # 336
What is included in the purpose of the 'IT asset management' practice?

Answer: C


NEW QUESTION # 337
Which statement about value creating activities is CORRECT?

Answer: C


NEW QUESTION # 338
Which value chain activity is concerned with the availability of service components?

Answer: C


NEW QUESTION # 339
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

Answer: D


NEW QUESTION # 340
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

Answer: C


NEW QUESTION # 341
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