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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices	- General Management Practices - Technical Management Practices - Service Management Practices
Service Value Chain Activities
Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q336-Q341):

NEW QUESTION # 336
What is included in the purpose of the 'IT asset management' practice?

A. Moving assets to live or other environments for testing or staging
B. Providing information on how assets are configured and the relationships between them
C. Supporting decision-making about purchase, re-use, retirement, and disposal of assets
D. Making new and changed assets available for use

Answer: C

NEW QUESTION # 337
Which statement about value creating activities is CORRECT?

A. Organizations should ensure that each value stream is applicable to many scenarios
B. Service value chain activities have pre-determined dependencies on ITIL practices
C. Each value stream should be designed with a specific combination of service value chain activities
D. A value stream is an operating model for creating value through products and services

Answer: C

NEW QUESTION # 338
Which value chain activity is concerned with the availability of service components?

A. Design and transition
B. Plan
C. Obtain/build
D. Deliver and support

Answer: C

NEW QUESTION # 339
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A. Service desk
B. Change enablement
C. Monitoring and event management
D. Service level management

Answer: D

NEW QUESTION # 340
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

A. IT assets
B. organizations
C. services
D. outcomes

Answer: C

NEW QUESTION # 341
......

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