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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Administrator |
| Exam Number: | ADM-201 |
| Related Certifications: | Salesforce Platform App Builder Salesforce Certified Advanced Administrator |
| Exam Format: | Multiple select, Multiple choice |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 3 years |
| Exam Price: | $200 USD |
| Available Languages: | Spanish, English, Portuguese (Brazil), Japanese, German, Italian, French |
| Passing Score: | 65% |
| Real Exam Qty: | 60 (multiple-choice and multiple-select) |
| Recommended Training: | Trailhead - Salesforce Administrator Certification Prep |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Salesforce-Certified-Administrator Sample Questions |
| Exam Way: | Online proctored or onsite test center |
| Pre Condition: | No formal prerequisites required; recommended familiarity with Salesforce platform administration. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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Salesforce-Certified-Administrator (Salesforce Certified Administrator) Certification Exam is a globally recognized certification that validates the skills and knowledge of individuals who work with Salesforce. Salesforce Certified Administrator certification is designed for professionals who are responsible for managing, configuring, and customizing Salesforce applications for their organizations. Whether you are an experienced Salesforce administrator or a newcomer to the platform, the Salesforce Certified Administrator certification can help you establish your expertise and advance your career.
NEW QUESTION # 81
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?
Answer: B
Explanation:
Explanation
Prebuilt email templates are email templates that have been created and provided by Salesforce for common use cases such as sending welcome messages, confirmation emails, etc. They can be used by Cloud Kicks to have consistency when communicating with customers on cases via email channel with categories to help search for the proper message. Prebuilt email templates can be accessed from the email action in the case feed or from the email composer in Lightning Experience. They can also be filtered by category to find the most relevant template for each case. Prebuilt quick texts, prebuilt flow templates, and prebuilt auto-responses are not solutions for having consistency when communicating with customers on cases via email channel; they are used for different purposes such as inserting common phrases, creating guided processes, or sending automated replies. References:
https://help.salesforce.com/s/articleView?id=sf.email_templates_prebuilt.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_templates_use.htm&type=5
NEW QUESTION # 82
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
Answer: D
Explanation:
Explanation
Case escalation rules are a way toautomatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager orother recipients.
References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 83
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to finddocumentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
Answer: C
Explanation:
Explanation
Knowledge is a feature that can be used to meet this requirement. Knowledge allows users to create, manage, and share articles that provide information and solutions for common issues or questions. Data categories can be used to organize articles into different topics and make them easier to find and access. Users can view related articles from the Case page layout based on the data category of the case. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_overview.htm&type=5https://help.salesforce.com/s/a
NEW QUESTION # 84
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?
Answer: D
Explanation:
Explanation
One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
NEW QUESTION # 85
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?
Answer: A
Explanation:
Explanation
A list view is a feature that allows users to filter and display records based on certain criteria and fields. A Kanban view is a feature that allows users to view records as cards organized by columns that represent stages in a process such as opportunity stages or case statuses. Users can switch between list view and Kanban view by clicking on a toggle button on any object tab that supports Kanban view such as opportunities or cases.
Users can also edit records by dragging and dropping cards from one column to another or by clicking on an inline edit icon on each card. In this case, the administrator can create a list view on the opportunity object that filters opportunities by expected close date in the next 90 days; and recommend users switch the view to Kanban to edit opportunities by drag and drop. References:
https://help.salesforce.com/s/articleView?id=sf.lex_list_views.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.kanban_view.htm&type=5
NEW QUESTION # 86
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