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| Section | Objectives |
|---|---|
| Data Management | |
| Productivity and Collaboration | |
| Security and Access | |
| Workflow and Process Automation | |
| Data and Analytics | |
| Object Manager and Lightning App Builder | |
| Sales and Marketing Applications | |
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質問 # 233
The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.
How were these records added without error?
正解:D
解説:
Explanation
A restricted picklist is a type of picklist that enforces the integrity of the picklist values by allowing only values defined inthe picklist during data entry or import operations. If the restricted picklist checkbox is checked for a picklist field, then any records with values not defined in the picklist will cause errors during import operations. However, if the restricted picklist checkbox is unchecked for a picklist field, then any records with values not defined in the picklist will be imported without errors.
References:https://help.salesforce.com/s/articleView?id=sf.picklist_limitations.htm&type=5
質問 # 234
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?
正解:C
解説:
Explanation
To require users to follow the status values as they are on the path and prevent them from reverting back to previous status values, the administrator should use validation rules that check if the status field value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, then a validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status reversion. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
質問 # 235
Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers
正解:A、C
質問 # 236
Ursa Major Solar offers amazing experiences for all of it employees. The Employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?
正解:B
解説:
Explanation
Chatter broadcast group is a type of group that should be created to meet this request. Chatter broadcast group is a group where only group owners and managers can create posts, but anyone can comment on posts. This can be useful for sharing important updates or announcements with a large audience without cluttering the feed with other posts. References:
https://help.salesforce.com/s/articleView?id=sf.collab_groups_create.htm&type=5
質問 # 237
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
正解:C
解説:
Explanation
Case escalation rules allow you to escalate cases based on certain criteria, such as time or priority.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5
質問 # 238
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