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| Section | Objectives |
|---|---|
| Contribute to Value with Digital Products | - Assured conformance - Resilient operations - Co-created value - Fast development - Valuable investments |
| Understand High-Velocity IT Concepts | - IT transformation - Digital products - High-velocity IT - Digital technology - Digital organization - Digital transformation |
| Guiding Principles for High-Velocity IT | - Agile methods - Application of ITIL guiding principles - DevOps culture - Lean practices - Continuous improvement |
| High-Velocity IT Techniques and Practices | - Architecture and design - Testing and validation - Automation - Cloud computing - Security and risk management |
| Digital Product Lifecycle | - Digital product lifecycle - Service value creation - Value streams - ITIL operating model |
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NEW QUESTION # 99
Which concept would MOST help to ensure that information needed to identify problems is available?
Answer: C
Explanation:
Safety culture most helps ensure that information needed to identify problems is available, because it promotes openness, transparency, and the reporting of issues without fear of blame, enabling better problem identification and resolution.
NEW QUESTION # 100
An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?
Answer: C
Explanation:
Problem management aims to reduce the impact of recurring incidents by moving from temporary workarounds to more stable and efficient long-term solutions. If a workaround involves manual steps and still causes unacceptable disruption, automating it helps reduce effort, speed up resolution, and minimize human error, thereby significantly reducing business impact while a permanent fix is being developed.
NEW QUESTION # 101
How can the 'business analysis' practice contribute to a loosely coupled system architecture?
Answer: D
Explanation:
The business analysis practice contributes to a loosely coupled system architecture by translating user needs into requirements for each component, ensuring components are designed with clear boundaries and interoperability, which supports loose coupling.
NEW QUESTION # 102
A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?
Answer: B
Explanation:
A blameless post-mortem supports learning, transparency, and continual improvement without creating fear. In HVIT environments, organizations need fast learning loops and honest reporting, especially after failures. People are more likely to share important evidence and contributing factors when they know the goal is improvement, not punishment.
NEW QUESTION # 103
An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?
Answer: C
Explanation:
When IT and digital responsibilities are decentralized, organization-wide risk can become fragmented and inconsistently managed. To address concerns about risks that could impact the entire organization, the governing body must retain ownership of enterprise-level, existential risks.
This ensures that high-impact risks are identified, assessed, and managed at the appropriate strategic level, maintaining overall coherence in risk governance.
NEW QUESTION # 104
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