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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
ITIL Service Value System	25%	- Purpose and components of the Service Value System - Governance - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Key Concepts of ITIL 4	15%	- Value streams and processes - Information and technology - Organizations, people and culture - Partners and suppliers
Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders
ITIL Guiding Principles	15%	- Collaborate and promote visibility - Think and work holistically - Optimize and automate - Progress iteratively with feedback - Focus on value - Start where you are - Keep it simple and practical

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EXIN ITIL 4 Foundation Sample Questions (Q315-Q320):

NEW QUESTION # 315
What ensures that a service provider and a service consumer continually co-create value?

A. Change enablement
B. Service offerings
C. Service consumption
D. Service relationship management

Answer: D

Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.

NEW QUESTION # 316
Which statement about change management is CORRECT?

A. It optimizes overall business risk
B. It ensures that service requests follow the normal change management process
C. It optimizes financial exposure
D. It ensures that all changes are authorized by the change advisory board (CAB)

Answer: D

NEW QUESTION # 317
Which is a purpose of the 'service level management' practice?

A. To support the agreed quality of a service handling all agreed, user-initiated service requests
B. To ensure that the organization's suppliers and their performance are managed appropriately
C. To set clear business-based targets for service levels
D. To establish and nurture the links between the organization and its stakeholders

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 318
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A. Service operation
B. Continual service improvement
C. Service transition
D. Service strategy

Answer: B

NEW QUESTION # 319
What is the purpose of the 'monitoring and event management' practice?

A. To systematically observe services and service components
B. To manage workarounds and known errors
C. To restore normal service operation as quickly as possible
D. To capture demand for incident resolution and service requests

Answer: A

NEW QUESTION # 320
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