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| Section | Weight | Objectives |
|---|---|---|
| Appian Software Development Lifecycle (SDLC) | 22% | - Phases of application delivery
|
| Introduction to the Appian Platform | 24% | - Core architecture and components
|
| User Story Creation | 14% | - Structure and components
|
| Requirements Gathering | 20% | - Elicitation and documentation
|
| Business Process Modeling | 20% | - BPMN standards and notation
|
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NEW QUESTION # 18
An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?
Answer: A
Explanation:
The organization aims to automate the identification of dissatisfied customers based on the ticket description.
To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method.
Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like "dissatisfied customer").
* Natural Language Connected System:
* Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.
* These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.
* Based on the analysis, the system can automatically assign the appropriate team to handle the case.
* Why Not Other Options?:
* B. Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.
* C. Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.
* D. SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.
* Implementation in Appian:
* Create a connected system to integrate with the chosen NLP service.
* Configure the NLP service to analyze the text data and return the sentiment or classification results.
* Based on the results, use process models to route the ticket to the appropriate team for resolution.
* References:
* Appian Documentation on Connected Systems: Appian Connected Systems
* Appian Community Success Guide:Appian Delivery Methodology
* Third-Party NLP Services Integration: Google Cloud NLP Documentation
NEW QUESTION # 19
Review this project phase definition:
The standard that a specific user story has to meet before being considered for estimation or inclusion into a sprint.
Which answer option applies to this definition?
Answer: C
NEW QUESTION # 20
According to best practices, which two types of tests should be considered during user acceptance testing (UAT)?
Answer: B,C
Explanation:
Reference: Appian Documentation - Testing and Validation
Functional Testing (D): Functional testing is a critical component of UAT as it verifies that the application ' s functionality works as expected from the end-user ' s perspective. This includes validating that all features, workflows, and business processes perform correctly according to the specified requirements. UAT is the final phase where end-users interact with the application to confirm that it meets their needs and performs as intended. Reference: Appian Documentation - Functional Testing Note: Load testing (A) and platform security testing (B) are important types of tests but are usually conducted during performance and security testing phases rather than UAT. UAT focuses more on ensuring the application meets business requirements and end-user expectations.
NEW QUESTION # 21
According to best practices, which two types of tests should be considered during user acceptance testing (UAT)?
Answer: B,C
NEW QUESTION # 22
As an Appian Analyst, which two activities are you responsible for during the "build" phase of a project?
Answer: C,D
Explanation:
The correct responsibilities are B and D . The Appian Certified Analyst role is centered on translating business needs into Appian-ready requirements, working with clients to gather, interpret, and document requirements, and participating across the delivery lifecycle in requirements definition, story writing, prioritization, refinement, testing, and documentation. During the Build phase, Appian delivery uses short sprints where requirements move through refinement, development, validation, and review. Backlog refinement specifically requires the team to review stories, provide clarity, and prepare them for development according to the Definition of Ready.
Therefore, clarifying requirements for developers is a direct Analyst responsibility because the Analyst acts as the communication bridge between business stakeholders and the development team. Appian describes Analysts as helping the Product Owner convert business needs into actionable backlog items and facilitating dialogue across team members. Managing changes to baselined requirements is also appropriate because Build is iterative and requires controlled refinement, impact awareness, and backlog updates as new stakeholder information emerges.
Option A is technical architecture/development work. Option C is not the best Build-phase Analyst responsibility because end-to-end functional testing and final readiness validation are emphasized in the Release phase, while approval is primarily Product Owner/UAT-driven. Relevant topics: Appian SDLC, Build Phase, Analyst Role, Backlog Refinement, Requirements Management, Scrum Ceremonies .
NEW QUESTION # 23
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