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| Section | Objectives |
|---|---|
| Topic 1: Visit Planning and Route Optimization | - Scheduling and field rep optimization - Territory and route planning concepts |
| Topic 2: Order Capture and Trade Promotion | - Order taking processes in Consumer Goods Cloud - Trade promotion management basics |
| Topic 3: Consumer Goods Cloud Fundamentals | - Core platform concepts and Consumer Goods Cloud positioning - Data model overview (accounts, retail stores, visits) |
| Topic 4: Reporting and Analytics | - KPIs and retail execution metrics - Dashboards and performance tracking |
| Topic 5: Retail Execution | - Store visits and field execution processes - In-store task management and compliance tracking |
| Topic 6: Mobile and Offline Capabilities | - Mobile app usage for field reps - Offline synchronization and data handling |
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NEW QUESTION # 76
Which two permissions should be enabled for users to view the Tableau CRM for Consumer Goods Cloud app?
Answer: D,E
Explanation:
These permissions ensure that users have the necessary access to view and interact with the Tableau CRM for Consumer Goods Cloud app, providing critical analytics and insights.
NEW QUESTION # 77
What does this out of the box Einstein Analytics dashboard inform about? Product Performance
Answer: B
Explanation:
The Product Performance dashboard is designed to help sales managers analyze how products, product categories, brands, and assortments are performing across the Consumer Goods organization. It provides detailed performance views that allow users to identify both strong and weak performers and then drill into the underlying metrics.
Salesforce states that the Product Performance dashboard analyzes product category, brand, product, assortment, and the impact of promotions on performance. Its Product page shows overall product trends and enables managers to identify high-performing products and analyze recently launched products. Its Category and Assortment pages provide equivalent analysis at those organizational levels.
Typical measures include revenue, quantity, average order value, store coverage, average compliance, and related sales-performance indicators. Salesforce specifically describes the dashboard as answering questions such as which products, categories, brands, and assortments are high-performing or least-performing.
Managers can drill into individual entities to investigate performance trends and identify where intervention or additional investment is appropriate.
Therefore, the dashboard gives the Sales Manager the ability to identify top- and low-performing products, categories, and assortments and investigate their performance in greater detail.
Study Guide Topics:Analytics - > Product Performance - > Product Categories - > Assortments - > Performance Analysis
NEW QUESTION # 78
Which Three actions should a System Admin perform to set up a survey assessment task in the Consumer Goods Cloud?
Answer: A,B,E
Explanation:
Setting up an In-Store Survey requires configuration of the Salesforce Survey, the corresponding In-Store Survey Assessment Task Definition, and an appropriate Survey Invitation.
The administrator first creates and prepares the Survey using Salesforce Surveys. This record contains the questions and response structure that the participant will complete. Next, the administrator creates an Assessment Task Definition and selects In-Store Survey as its task type. Assessment Task Definitions store reusable activities that can be incorporated into an Action Plan Template and subsequently instantiated as Assessment Tasks when that template is applied to a Visit.
The Survey must also be distributed through a Survey Invitation. Salesforce ' s Consumer Goods setup procedure supports generating the invitation from the primary contact of the Retail Store, associating the survey with the applicable related record, and then making it available from the task section of the Visit.
Assessment Indicator Definitions and Retail Store KPIs are primarily used for target-based compliance and KPI assessment processes. The In-Store Survey workflow instead relies on Salesforce Surveys, Survey Invitations, and the In-Store Survey Assessment Task Definition to deliver and execute the questionnaire during a retail visit.
Study Guide Topics:Data Setup - > Salesforce Surveys - > In-Store Survey - > Assessment Task Definition -
> Survey Invitation
NEW QUESTION # 79
When performing a search in an inventory check task which products are considered for the search?
Answer: D
Explanation:
Inventory Check execution is scoped to the products associated with the specific Retail Store being visited.
Salesforce Retail Execution uses this relationship to ensure that the field representative works only with products relevant to that outlet rather than searching the organization ' s entire Product2 catalog.
The Store Product object establishes the association between a product and a Retail Store or a specific In- Store Location. This relationship provides the product context used during store-level execution. Inventory Checks allow representatives to capture real-time information such as stock quantities, facings, share of shelf, product placement, and other assessment indicators for products sold in the store.
Product ownership or the identity of the user who created a Product record does not determine whether it should appear during an Inventory Check. Those attributes are unrelated to the commercial assortment or stocking relationship between a product and the retail location. Searching every product in the organization would also introduce irrelevant records and reduce mobile execution efficiency.
Therefore, product search during an Inventory Check is based on products associated with the Retail Store, ensuring the representative receives an operationally relevant product list for that visit.
Study Guide Topics:Visit Execution - > Inventory Check - > Store Product - > Retail Store - > Product Association
NEW QUESTION # 80
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC markets their DSL Internet service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, and 50 Mbps uses the VDSL technology, which requires Bonded Copper Pair.
How should a Consultant model this service end-to-end?
Answer: C
Explanation:
In Communications Cloud, the correct end-to-end modeling pattern is:
Commercial Product → DSL Internet
Attributes → Speed (5 Mbps, 50 Mbps) and derived Technology (ADSL, VDSL) Customer Facing Services (CFS): ADSL CFS, VDSL CFS Resource Facing Services (RFS): Copper Pair, Bonded Copper Pair Multi-level decomposition: Commercial → CFS → RFS This follows the standard Salesforce service modeling approach where CFS represents logical service layers, and RFS represents physical resources required to deliver the service.
NEW QUESTION # 81
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