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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - User Needs and Requirements Gathering - Research Methods and Tools - Salesforce UX Personas and Processes - Business Value of Salesforce UX |
| UX Fundamentals | 16% | - Branding and Visual Design Impact - Accessibility and Inclusive Design - Usability and Information Architecture - Human-Centered Design Principles |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping |
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NEW QUESTION # 160
A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements.
What should be the minimum touch screen target size for interactive elements on mobile devices?
Answer: B
Explanation:
According to the Salesforce Lightning Design System, the minimum touch screen target size for interactive elements on mobile devices is 44 pixels wide x 44 pixels tall. This size ensures that users can easily tap the elements without accidentally hitting the wrong ones or missing them entirely. The touch target size also takes into account the average finger size and the device resolution. Smaller touch targets may cause frustration and errors for users, especially those with low vision, motor impairments, or large fingers.: Salesforce Lightning Design System - Sizing : Salesforce Lightning Design System - Accessibility
NEW QUESTION # 161
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
Answer: B
Explanation:
A human-centered design process is a creative approach to solving people's problems that begins with identifying their needs and ends with creating solutions that meet those needs1.A human-centered design process typically involves the following steps in this order23:
Observation: This step involves researching and understanding the users, their context, their goals, their pain points, and their behaviors. Observation methods include interviews, surveys, ethnography, contextual inquiry, and data analysis.
Ideation: This step involves generating and exploring a wide range of possible solutions that address the users' needs and problems. Ideation methods include brainstorming, sketching, mind mapping, affinity diagramming, and storyboarding.
Prototyping: This step involves creating and testing low-fidelity or high-fidelity representations of the proposed solutions, such as mockups, wireframes, or interactive models. Prototyping methods include paper prototyping, digital prototyping, and rapid prototyping.
User Feedback: This step involves collecting and analyzing feedback from the users on the prototypes, such as their opinions, preferences, satisfaction, and suggestions. User feedback methods include usability testing, user testing, focus groups, and surveys.
Iteration: This step involves refining and improving the prototypes based on the user feedback, and repeating the prototyping and user feedback steps until the optimal solution is achieved. Iteration methods include agile development, design sprints, and A/B testing.
Implementation: This step involves deploying and launching the final solution to the users, and monitoring and evaluating its performance and impact. Implementation methods include release management, change management, and analytics.
The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.
Prototyping: Creating a prototype of the potential solution to test out with users.
User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
Iteration: Iterating on the prototype based on the feedback from users.
Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation:https://trailhead.salesforce.com/en/content/learn/modules/ux_design_process
NEW QUESTION # 162
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
Answer: C
Explanation:
The design should be optimized for color contrast-ratio and screen-reading technology, as these are the best practices for designing for visually impaired people12.Color contrast-ratio is the difference in brightness and color between the foreground and the background of a text or an image3.A high color contrast-ratio makes the text or the image more visible and readable for people with low vision or color blindness4. Screen-reading technology is a software that converts text and images on a screen into speech or braille output for people who are blind or have severe vision loss. A design that is compatible with screen-reading technology ensures that the content and functionality of the product are accessible and understandable for these users.Accessibility Standards - Salesforce Help,How to Configure Salesforce for your Blind and Low Vision Users - Salesforce Admins,Color Contrast Ratio - WebAIM,Color Contrast Checker - WebAIM, [Screen Readers - WebAIM], [Screen Reader User Survey #8 Results - WebAIM] The correct answer is B. When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide [1] and their Accessibility Best Practices [2].
[1]https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.pdf[2]https://developer.salesforce.com/docs/atlas.en-us.salesforce_accessibility_best_practices.meta/salesforce_accessibility_best_practices/accessibility_best_practices_intro.htm
NEW QUESTION # 163
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?
Answer: A,B
NEW QUESTION # 164
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process What should the designer do next
Answer: C
Explanation:
A UX designer who has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks should conduct a workshop with stakeholders to align on the current state and build consensus as the next step after finding out that there is no clear and consistent sales process. This is because:
A clear and consistent sales process is essential for defining the user needs, goals, and pain points, as well as the business requirements, objectives, and metrics. Without a clear and consistent sales process, the UX designer cannot design a user-centric and value-driven solution that meets the expectations and needs of both the users and the stakeholders.
A workshop with stakeholders can help the UX designer to understand the existing sales process, identify the gaps, challenges, and opportunities, and facilitate a collaborative and participatory approach to define the desired future state and agree on the best practices and standards for the sales process. A workshop can also help to establish trust, rapport, and buy-in among the stakeholders, and ensure that they are aligned and committed to the project vision and goals.
A workshop with stakeholders can also help the UX designer to gather feedback, input, and validation from the key decision-makers and influencers, and incorporate them into the design process. A workshop can also help to communicate the value proposition and benefits of Salesforce adoption, and address any concerns, questions, or resistance that the stakeholders may have.
Salesforce Adoption: Common Issues & 6 Best Practices - Itransition
What is Salesforce Adoption? 15+ Salesforce Adoption Strategies | Salesforce Ben Improving Salesforce User Adoption: Strategies & Best Practices - Cynoteck
17 Best Salesforce Adoption Strategies for Success (2023) - Whatfix
NEW QUESTION # 165
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