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| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Guiding Principles - Governance - Service Value Chain - Practices Overview - Continual Improvement |
| Topic 2: The Four Dimensions of Service Management | - Information and Technology - Value Streams and Processes - Organizations and People - Partners and Suppliers |
| Topic 3: Service Management Key Concepts | - Service Offerings - Service Relationships - Value and Value Co-creation |
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NEW QUESTION # 134
Which activity is part of the 'continual improvement' practice?
Answer: B
NEW QUESTION # 135
Which of the following terms is more suitable to describe the functionality of a service?
Answer: A
NEW QUESTION # 136
Which of the following can be used to access service desks?
Answer: D
NEW QUESTION # 137
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
Answer: A
NEW QUESTION # 138
What are the MOST important skills required by service desk staff?
Answer: C
NEW QUESTION # 139
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