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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Principles of Operations Management15-20%- Value creation, efficiency and effectiveness
- Input-transformation-output model
- Operations strategy alignment with organizational goals
- Linkages between operations, procurement and supply chain
- Definition, scope and role of operations management
Topic 2: Process Design, Planning and Improvement20-25%- Benchmarking and process optimization
- Capacity planning, demand management and resource allocation
- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR
- Process mapping, workflow and design principles
- Forecasting, scheduling and inventory management
Topic 3: Operational Risk, Sustainability and Ethics15-20%- Sustainable operations: green practices, circular economy
- Ethical and responsible operations management
- Identifying, assessing and mitigating operational risks
- ESG considerations in operational design and delivery
Topic 4: Quality Management and Performance Measurement15-20%- Key Performance Indicators (KPIs) for operations
- Measuring efficiency, productivity and customer satisfaction
- Total Quality Management (TQM) concepts and application
- Quality standards: ISO 9000 series and related frameworks
- Quality control, assurance and improvement tools
Topic 5: Lean, Agile and Responsive Operations15-20%- Agile approaches: flexibility, responsiveness and speed
- Comparison and integration of lean and agile
- Application in manufacturing, service and public sectors
- Lean principles: waste elimination, value stream mapping

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CIPS Operations Management Sample Questions (Q36-Q41):

NEW QUESTION # 36
JJ Ltd is a sporting goods manufacturer who is based in the UK. It is considering expanding its operations to include manufacturing sites based in South Americ a. Which of the following considerations will JJ Ltd need to consider now that they are becoming an international organisation? Select TWO

Answer: A,C

Explanation:
In global sourcing cultural aspects will be important (such as differences in language and customs). Quality Standards is also a consideration as these differ from country to country. Keeping costs down and product design are incorrect as these would have been a consideration beforehand- they're not new considerations as per the question. See p.66 of the study guide.


NEW QUESTION # 37
Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?

Answer: C

Explanation:
This is the contact method as it involves identifying a defect by colour (p.134). There are three methods; contact, sequence and constant number. Standardisation is not a Poka Yoke method.


NEW QUESTION # 38
Tools by Tom is a manufacturer of hardware. They have recently advertised that a new range of hammers would be released shortly, however due to issues in the supply chain and a low-quality delivery of steal, the production of the new hammers has been put on hold. Of the following, which are internal impacts of failure for the company? Select TWO.

Answer: B,E

Explanation:
3 and 4 are internal impacts of failure- the others are external. See p.93 for more information.


NEW QUESTION # 39
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?

Answer: B

Explanation:
Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.


NEW QUESTION # 40
Building redundancy into operational procedures increases what for an organisation? Select TWO

Answer: B,C

Explanation:
the correct answers are costs and reliability. 'Building in redundancy' means having a backup for if something goes wrong. An example is in a hospital where there is a main electricity server, but if this breaks, there is a backup generator which can power the building. In IT, you may have a back-up hard-drive for if you lose your data. Having a backup will incur additional costs, but it also improves reliability. P.101


NEW QUESTION # 41
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