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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
ITIL Guiding Principles15%- Think and work holistically
- Keep it simple and practical
- Collaborate and promote visibility
- Progress iteratively with feedback
- Start where you are
- Optimize and automate
- Focus on value
Key Concepts of Service Management15%- Services, service offerings, service relationships
- Service management as a practice
- Value, value co-creation, stakeholders
ITIL Practices30%- Service management practices
  • 1. Capacity and performance management
    • 2. Problem management
      • 3. Change enablement
        • 4. Business continuity management
          • 5. Incident management
            • 6. Availability management
              • 7. Service request management
                • 8. Service level management
                  - General management practices
                  • 1. Supplier management
                    • 2. Information security management
                      • 3. Continual improvement
                        • 4. Relationship management
                          - Technical management practices
                          • 1. Deployment management
                            • 2. Software development and management
                              • 3. Infrastructure and platform management
                                Technology and Information Management10%- Role of technology in service management
                                - Information management principles
                                ITIL Service Value System20%- Governance
                                - Service value chain
                                • 1. Engage
                                  • 2. Design and transition
                                    • 3. Improve
                                      • 4. Obtain/build
                                        • 5. Plan
                                          • 6. Deliver and support
                                            - Purpose and components
                                            - Continual improvement

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                                            EXIN ITIL 4 Foundation Sample Questions (Q66-Q71):

                                            NEW QUESTION # 66
                                            What are typically recognized through notifications created by an IT service, CI or monitoring tool?

                                            Answer: C


                                            NEW QUESTION # 67
                                            Which includes governance, management practices, and continual improvement?

                                            Answer: B


                                            NEW QUESTION # 68
                                            Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

                                            Answer: C


                                            NEW QUESTION # 69
                                            Which is a financially valuable component that can contribute to the delivery of a service?

                                            Answer: C


                                            NEW QUESTION # 70
                                            What is typically needed to assign complex incidents to support groups?

                                            Answer: C

                                            Explanation:
                                            Explanation/Reference:


                                            NEW QUESTION # 71
                                            ......

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