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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Manage work order reporting and analytics - Handle work order incidents and resolutions - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Manage work order products, services, and notes |
| Topic 2: Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Configure work order types and incident types - Implement security roles and field service settings - Set up and configure customer assets - Configure pricing, billing, and cost entities |
| Topic 3: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Implement connected field service scenarios |
| Topic 4: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings |
| Topic 5: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Process purchase orders and returns - Configure product inventory and item associations - Configure warehouse and inventory settings - Handle inventory adjustments and transfers |
| Topic 6: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements - Configure map view and route optimization - Configure schedule board and board features - Schedule work orders using various methods |
>> Original MB-240 Questions <<
The MB-240 certification is the way to go in the modern Microsoft era. Success in the Microsoft Dynamics 365 Field Service Functional Consultant exam of this certification plays an essential role in an individual's future growth. Nowadays, almost every tech aspirant is taking the test to get MB-240 certification and find well-paying jobs or promotions. But the main issue that most of the candidates face is not finding updated Microsoft MB-240 Practice Questions to prepare successfully for the Microsoft MB-240 certification exam in a short time.
NEW QUESTION # 25
DRAG DROP
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Manage inventory and purchasing
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return
NEW QUESTION # 26
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were never received back in IoT Central.
You need to resolve the issue.
Which should you do?
Answer: D
NEW QUESTION # 27
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation:
NEW QUESTION # 28
You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.
Your customer is interested in seeing an example of how loT works with Field Service.
Without an actual device, what is the best tool to use to provide the best experience for your customer?
Answer: C
NEW QUESTION # 29
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Setup a twilio Account
2 - Obtain Phone Numbers
3 - Generate account SID and authentication token
4 - Install a Twilio-managed solution
5 - Configure SMS and IVR solution
NEW QUESTION # 30
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