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| Section | Weight | Objectives |
|---|---|---|
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Manage work order reporting and analytics - Create and manage work orders - Handle work order incidents and resolutions |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure schedule board and board features - Schedule work orders using various methods - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Configure map view and route optimization |
| Configure Field Service (20-25%) | 20-25% | - Set up and configure resource characteristics and skills - Implement security roles and field service settings - Set up and configure customer assets - Configure pricing, billing, and cost entities - Configure work order types and incident types - Configure Field Service organizations and structures - Configure scheduling configurations and booking setup |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Manage inventory levels and stock locations - Configure warehouse and inventory settings - Process purchase orders and returns - Handle inventory adjustments and transfers |
>> MB-240 Valid Exam Topics <<
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NEW QUESTION # 109
You are a Microsoft Dynamics 365 Field Service dispatcher.
You need to implement a capability within the schedule board to allow you to find resources for a work order.
The work order can be done by any resource with the right piece of equipment, who is available at 9:00 A.M.
during a selected week.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 110
You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?
Answer: B
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 111
You are implementing Microsoft Dynamics 365 Field Service for your organization.
You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are:
You want technicians' time entries to be generated every time they update the booking status.
Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
NEW QUESTION # 112
You need to create a requirement group for a work order.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 113
Drag and Drop Question
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Answer:
Explanation:
NEW QUESTION # 114
......
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